One pattern I’ve noticed in all miserable people: They overthink and underact. The system I use to escape the cold, dark prison of overthinking:

Customer Service Beyond Expectations - mailchi.mp/1704704c0c22/c…

Use Soft Skills to take your Customer Service Experience beyond the expectations of your customer. #customerservice #improvingcommunications #customerservicetraining - mailchi.mp/1704704c0c22/c…

It is all about level of action! #actionbenefit

Overcome Hardball Negotiation Tactics – Be Prepared and Knowledgable - mailchi.mp/93d0862a00fd/c…

Members of #NYCSHRM📢 Boost your public speaking skills! Join Dr. Rich Atkins for "Public Speaking Best Practices" on 11/19 at #Idealistorg, by NYC SHRM. Learn key techniques to speak confidently and engage any audience! ⏰ 5:30-7 PM. Register by 11/18. nycshrm.org/events/EventDe…

GHOSTING! 👻 A Good Customer Service Move? - mailchi.mp/d46c48425624/g…

Steve Jobs was obsessed with hiring "the best people." But how do you actually spot exceptional talent? Here are 10 non-obvious signals to find high-performers:

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Leadership Lesson: Soft Skills for Effective Team Management - mailchi.mp/c6434788bae1/s…

Leadership Lesson: Soft Skills for Effective Team Management - Learn about building essential #softskills like #emotionalintelligence & networking #ImprovingCommunications #ImprovingCommunicationsBlog #LeadershipSkills #CorporateTraining improvingcommunications.com/nurturing-soft…

Communication is a Process - mailchi.mp/30fb420435f8/c…

An Interview Guide to Having a Great Meeting👍 - mailchi.mp/3481031282be/i…

How to Write Emails That Get Results (Email Etiquette) - eepurl.com/i-kALs

Everybody IS vs Everybody ARE – Using Indefinite Pronouns - mailchi.mp/cba0b1cb03fd/u…

Unlock Your Potential: The Power of a Customer Service Audit - mailchi.mp/830192c1b075/c…

Write with Impact: Learn to Organize Your Writing - mailchi.mp/27d74a4a05d7/o…

Write with Impact: Learn to Organize Your Writing - Learn simple and effective ways to organize your writing-whether letters, emails, proposals, or reports-to communicate your ideas clearly. mailchi.mp/27d74a4a05d7/o…

Listening with Simon Phillips: Focus Outside Yourself - mailchi.mp/d31ffe4ba8f9/l…

Spelling RULES!  (It really does.) - mailchi.mp/2379cca67f0c/s…