Generative AI has taken the airwaves by storm. Check out IDC's view on its impact to the enterprise. bit.ly/3v4SqJw

#IDCDirections sharing the future of digital business

Are you ready for a cookieless future? #IDC_CX #cookielessfuture #customerexperience

From customer communications to empathy at scale, discussing how data is driving personalized experiences along the customer journey with an eye toward the Canadian market. ow.ly/Q5Oc50Nqvei

Join me at 𝗜𝗗𝗖 𝗗𝗶𝗿𝗲𝗰𝘁𝗶𝗼𝗻𝘀 𝟮𝟬𝟮𝟯 𝗖𝗮𝗻𝗮𝗱𝗮 this week! Explore the most significant technology trends and gain strategic guidance on the tech issues impacting your business today and in the future. Register today: idc.com/ca/events/7086…

Customer Data Platforms: Foundation for the Future of Customer Experience #IDC_CX, #customerdataplatforms bit.ly/3ZOuWVQ

As brands continue to accelerate their digital-first strategies, improving the Customer Experience (CX) is a top business priority. Join IDC’s webinar on May 24 to learn more about the Voice of the Customer. bit.ly/3LfRg6D #IDC_CX

Busy delivering another Customer Experience webinar with my colleague Aly Pinder. Check it out here. ow.ly/1e8B50NQ2Bv

For those in the D.C. area, I’m speaking at the FutureIT event on May 11 in Arlington, VA. My session is on How Generative AI and Other Emerging Tech Will Affect Customer Experience. Read more and register for this live event at events.ciofutureit.com/event/washingt… #CIOFutureIT

The digital world is reshaping how organizations build customer journeys using technology. Learn to gain competitive advantages & build positive customer experiences on our blog today. #IDC_CX, #customerexperience #customerjourney bit.ly/42Cthoq

East Meets West: What prevents social commerce from taking off outside of China? It's all a matter of trust -- or, in the USA, the lack thereof. #socialmedia #socialcommerce #marketplaces #Amazon #Meta #TikTok #IDC_CX bit.ly/3MX7tP4

"Voice of the Customer" programs: Where are they today? More importantly, where are they going?#IDC_CX, #VoiceoftheCustomer bit.ly/45tKbHS

Insights into customer preferences – when used in the right situations – can create trust, loyalty and most importantly, revenue. bit.ly/3NWDFl4 #IDC_CX #futureofcustomerexperience #empathyatscale

Customer-centric experiences are in demand and provide more than just loyalty. They can benefit your business long term. #IDC_CX, #DigitalSalesRooms bit.ly/474HZHw

Over the next 3 years, adtech and martech vendors will have to evolve their data props beyond the data layer. Learn more with the Future of Customer Experience. bit.ly/45CDceP #datamanagement #IDC_CX

🚀 Join me tomorrow for a webinar on 𝗨𝗻𝗹𝗼𝗰𝗸𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗩𝗮𝗹𝘂𝗲 𝘄𝗶𝘁𝗵 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲-𝗢𝗿𝗰𝗵𝗲𝘀𝘁𝗿𝗮𝘁𝗲𝗱 𝗚𝗲𝗻𝗔𝗜 𝗔𝗽𝗽𝘀! I will be chatting with a powerhouse of CX analysts. #CX Register now: events.zoom.us/ev/AsX1d7wDBJx… #AI #CX #GenAI

Canva has expanded its customer conference to the States with 3500 in LA and 1.5m online lots of announcements to redesign work with a redesigned workspace.

Kicking off Figma Config event in San Francisco #config2024

Dylan announces AI features in Figma #Config2024 pulls in assets and sets themes

Surprising the lines for Figma #Config2024 are still out the doors after the keynote. Huge event!