Marci IDC (@idcmarci) 's Twitter Profile
Marci IDC

@idcmarci

On the lookout for new tech and writing about trends in content and process software at IDC.

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calendar_today04-12-2018 02:35:52

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From customer communications to empathy at scale, discussing how data is driving personalized experiences along the customer journey with an eye toward the Canadian market. ow.ly/Q5Oc50Nqvei

From customer communications to empathy at scale, discussing how data is driving personalized experiences along the customer journey with an eye toward the Canadian market. ow.ly/Q5Oc50Nqvei
Marci IDC (@idcmarci) 's Twitter Profile Photo

Join me at ๐—œ๐——๐—– ๐——๐—ถ๐—ฟ๐—ฒ๐—ฐ๐˜๐—ถ๐—ผ๐—ป๐˜€ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฏ ๐—–๐—ฎ๐—ป๐—ฎ๐—ฑ๐—ฎ this week! Explore the most significant technology trends and gain strategic guidance on the tech issues impacting your business today and in the future. Register today: idc.com/ca/events/7086โ€ฆ

Join me at ๐—œ๐——๐—– ๐——๐—ถ๐—ฟ๐—ฒ๐—ฐ๐˜๐—ถ๐—ผ๐—ป๐˜€ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฏ ๐—–๐—ฎ๐—ป๐—ฎ๐—ฑ๐—ฎ this week! Explore the most significant technology trends and gain strategic guidance on the tech issues impacting your business today and in the future. Register today: idc.com/ca/events/7086โ€ฆ
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Customer Data Platforms: Foundation for the Future of Customer Experience #IDC_CX, #customerdataplatforms bit.ly/3ZOuWVQ

Customer Data Platforms: Foundation for the Future of Customer Experience #IDC_CX, #customerdataplatforms bit.ly/3ZOuWVQ
IDC (@idc) 's Twitter Profile Photo

As brands continue to accelerate their digital-first strategies, improving the Customer Experience (CX) is a top business priority. Join IDCโ€™s webinar on May 24 to learn more about the Voice of the Customer. bit.ly/3LfRg6D #IDC_CX

As brands continue to accelerate their digital-first strategies, improving the Customer Experience (CX) is a top business priority. Join IDCโ€™s webinar on May 24 to learn more about the Voice of the Customer. bit.ly/3LfRg6D #IDC_CX
Marci IDC (@idcmarci) 's Twitter Profile Photo

For those in the D.C. area, Iโ€™m speaking at the FutureIT event on May 11 in Arlington, VA. My session is on How Generative AI and Other Emerging Tech Will Affect Customer Experience. Read more and register for this live event at events.ciofutureit.com/event/washingtโ€ฆ #CIOFutureIT

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The digital world is reshaping how organizations build customer journeys using technology. Learn to gain competitive advantages & build positive customer experiences on our blog today. #IDC_CX, #customerexperience #customerjourney bit.ly/42Cthoq

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East Meets West: What prevents social commerce from taking off outside of China? It's all a matter of trust -- or, in the USA, the lack thereof. #socialmedia #socialcommerce #marketplaces #Amazon #Meta #TikTok #IDC_CX bit.ly/3MX7tP4

East Meets West: What prevents social commerce from taking off outside of China? It's all a matter of trust -- or, in the USA, the lack thereof. #socialmedia #socialcommerce #marketplaces #Amazon #Meta #TikTok #IDC_CX bit.ly/3MX7tP4
IDC (@idc) 's Twitter Profile Photo

"Voice of the Customer" programs: Where are they today? More importantly, where are they going?#IDC_CX, #VoiceoftheCustomer bit.ly/45tKbHS

"Voice of the Customer" programs: Where are they today? More importantly, where are they going?#IDC_CX, #VoiceoftheCustomer  bit.ly/45tKbHS
IDC (@idc) 's Twitter Profile Photo

Insights into customer preferences โ€“ when used in the right situations โ€“ can create trust, loyalty and most importantly, revenue. bit.ly/3NWDFl4 #IDC_CX #futureofcustomerexperience #empathyatscale

Insights into customer preferences โ€“ when used in the right situations โ€“ can create trust, loyalty and most importantly, revenue.  bit.ly/3NWDFl4  #IDC_CX #futureofcustomerexperience #empathyatscale
IDC (@idc) 's Twitter Profile Photo

Customer-centric experiences are in demand and provide more than just loyalty. They can benefit your business long term. #IDC_CX, #DigitalSalesRooms bit.ly/474HZHw

Customer-centric experiences are in demand and provide more than just loyalty. They can benefit your business long term. #IDC_CX, #DigitalSalesRooms bit.ly/474HZHw
IDC (@idc) 's Twitter Profile Photo

Over the next 3 years, adtech and martech vendors will have to evolve their data props beyond the data layer. Learn more with the Future of Customer Experience. bit.ly/45CDceP #datamanagement #IDC_CX

Over the next 3 years, adtech and martech vendors will have to evolve their data props beyond the data layer. Learn more with the Future of Customer Experience. bit.ly/45CDceP
#datamanagement #IDC_CX
Marci IDC (@idcmarci) 's Twitter Profile Photo

๐Ÿš€ Join me tomorrow for a webinar on ๐—จ๐—ป๐—น๐—ผ๐—ฐ๐—ธ๐—ถ๐—ป๐—ด ๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฉ๐—ฎ๐—น๐˜‚๐—ฒ ๐˜„๐—ถ๐˜๐—ต ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ-๐—ข๐—ฟ๐—ฐ๐—ต๐—ฒ๐˜€๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ฑ ๐—š๐—ฒ๐—ป๐—”๐—œ ๐—”๐—ฝ๐—ฝ๐˜€! I will be chatting with a powerhouse of CX analysts. #CX Register now: events.zoom.us/ev/AsX1d7wDBJxโ€ฆ #AI #CX #GenAI

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Canva has expanded its customer conference to the States with 3500 in LA and 1.5m online lots of announcements to redesign work with a redesigned workspace.

Canva has expanded its customer conference to the States with 3500 in LA and 1.5m online lots of announcements to redesign work with a redesigned workspace.