As my dad John Sutherland always says - it’s not just a job, it’s a wardrobe. Thanks Amazon Web Services for throwing a fun & informative #awsreinvent2022 ! Now I just have to reset my circadian rhythm.. 😊

Congrats to team IDC -> Earlier today IDC was named Analyst Firm of the Year by the The IIAR for the third consecutive year.

Verint CEO Dan Bodner raises some important data points: Companies spend $2 trillion on labor, but only $65 billion on CX technology. Definitely a gap. Metrigy's research: Those who are short-staffed in the contact center spend 52% more on CX technology #VerintAnalystDays

.IDC’s meredithwhalen highlighting customer data management and the need to connect customer data between departments. #IDCDirections2023 #FutureofConnectedness

Seen at #idcdirections - data is key, but 42% of companies have underutilized data. This is the year of reckoning for #knowledgemanagement, #search & #knowledgediscovery IDC

Great insights from Dan Vesset 🇮🇱🇺🇸 on enterprise #data challenges today @idc #idcdirections

My colleague Dave Schubmehl presenting on the synergies between #conversationalAI and #automation Dave Schubmehl IDC #IDCDirections2023

re: #GenerativeAI for #search & #knowledgediscovery - it's worth noting that you can ask #ChatGPT to provide sources, but you will still need to validate that A) those sources exist and B) they do indeed say what they've been cited for: zdnet.com/article/how-to…

for my #artist friends - a free tool, developed by The University of Chicago researchers, that makes it harder for #GenerativeAI to copy your work: glaze.cs.uchicago.edu

.Verint Launches Open CCaaS Platform < Traditionally, companies start with the #CCaaS solution and then add #WEM, #Digital and #Analytics. Verint is challening this paradigm wiht #Open #CCaaS program #Engage23 buff.ly/3Pi2rhw

Per Verint CEO Dan Bodner - “bots are not replacing people, they are assisting and augmenting people and making them more efficient & effective at their jobs” #engage23 #ai #ArtificialIntelligence #ChatGPT #chatbots #bots

David Singer and Heather Richards introduce some of the new Verint Specialty names, including Tina, Nate and Will #AI #engage23

(On a less serious note - kudos to the Verint creative team, these bots are adorable!)

#Xperience23 morning keynote - per Olivier Jouve, “we have entered a new age fueled by the power of #generative & #predictive #AI” Genesys #conversationalAI #artificialintelligence #GenerativeA

According to Genesys, good #conversational #AI improves #agent #productivity by 14%!

Making friends with Nacho the beer burro - thanks Verint for introducing us! He can come home with me right?

Another beautiful day in Paradise Valley! Verint #verintanalystday

In a packed ballroom for Ritu Jyoti’s speech on unlocking the value of #GenerativeAI! No surprise, this tech is going to be a big disruptor. IDC #IDCDirections

Home after a fun and informative few days at Verint Engage 2025! Lots of great discussions to process. For now, enjoy these pictures of my dog Ludo, who’s taken over a blanket from the 2020 virtual event as well as this year’s stuffed Verint bot 😂 #verintengage25