Hayley Sutherland (@hsutherlandai) 's Twitter Profile
Hayley Sutherland

@hsutherlandai

AI analyst @IDC. Current focus areas include #conversationalAI, text & speech #AI, #search & #knowledgediscovery. Tweets are my opinion & not IDC’s.

ID: 1105900850650771456

linkhttps://www.idc.com/getdoc.jsp?containerId=IDC_P42577 calendar_today13-03-2019 18:38:04

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Hayley Sutherland (@hsutherlandai) 's Twitter Profile Photo

As my dad John Sutherland always says - it’s not just a job, it’s a wardrobe. Thanks Amazon Web Services for throwing a fun & informative #awsreinvent2022 ! Now I just have to reset my circadian rhythm.. 😊

As my dad <a href="/suthvid/">John Sutherland</a> always says - it’s not just a job, it’s a wardrobe. Thanks <a href="/awscloud/">Amazon Web Services</a> for throwing a fun &amp; informative #awsreinvent2022 ! Now I just have to reset my circadian rhythm.. 😊
Robin Gareiss (@rgareiss) 's Twitter Profile Photo

Verint CEO Dan Bodner raises some important data points: Companies spend $2 trillion on labor, but only $65 billion on CX technology. Definitely a gap. Metrigy's research: Those who are short-staffed in the contact center spend 52% more on CX technology #VerintAnalystDays

Verint CEO Dan Bodner raises some important data points:

Companies spend $2 trillion on labor, but only $65 billion on CX technology. 

Definitely a gap. Metrigy's research: Those who are short-staffed in the contact center spend 52% more on CX technology

  #VerintAnalystDays
Jason Leigh (@jleigh_idc) 's Twitter Profile Photo

.IDC’s meredithwhalen highlighting customer data management and the need to connect customer data between departments. #IDCDirections2023 #FutureofConnectedness

.<a href="/IDC/">IDC</a>’s <a href="/meredithwhalen/">meredithwhalen</a> highlighting customer data management and the need to connect customer data between departments. #IDCDirections2023 #FutureofConnectedness
Hayley Sutherland (@hsutherlandai) 's Twitter Profile Photo

Seen at #idcdirections - data is key, but 42% of companies have underutilized data. This is the year of reckoning for #knowledgemanagement, #search & #knowledgediscovery IDC

Seen at #idcdirections - data is key, but 42% of companies have underutilized data. This is the year of reckoning for #knowledgemanagement, #search &amp; #knowledgediscovery <a href="/IDC/">IDC</a>
Hayley Sutherland (@hsutherlandai) 's Twitter Profile Photo

re: #GenerativeAI for #search & #knowledgediscovery - it's worth noting that you can ask #ChatGPT to provide sources, but you will still need to validate that A) those sources exist and B) they do indeed say what they've been cited for: zdnet.com/article/how-to…

Hayley Sutherland (@hsutherlandai) 's Twitter Profile Photo

for my #artist friends - a free tool, developed by The University of Chicago researchers, that makes it harder for #GenerativeAI to copy your work: glaze.cs.uchicago.edu

Sheila McGee-Smith (@mcgeesmith) 's Twitter Profile Photo

.Verint Launches Open CCaaS Platform < Traditionally, companies start with the #CCaaS solution and then add #WEM, #Digital and #Analytics. Verint is challening this paradigm wiht #Open #CCaaS program #Engage23 buff.ly/3Pi2rhw

.<a href="/Verint/">Verint</a> Launches Open CCaaS Platform &lt; Traditionally, companies start with the #CCaaS solution and then add #WEM, #Digital and #Analytics. Verint is challening this paradigm wiht #Open #CCaaS program #Engage23 buff.ly/3Pi2rhw
Hayley Sutherland (@hsutherlandai) 's Twitter Profile Photo

Per Verint CEO Dan Bodner - “bots are not replacing people, they are assisting and augmenting people and making them more efficient & effective at their jobs” #engage23 #ai #ArtificialIntelligence #ChatGPT #chatbots #bots

Per <a href="/Verint/">Verint</a> CEO Dan Bodner - “bots are not replacing people, they are assisting and augmenting people and making them more efficient &amp; effective at their jobs”

#engage23 #ai #ArtificialIntelligence #ChatGPT #chatbots #bots
Hayley Sutherland (@hsutherlandai) 's Twitter Profile Photo

#Xperience23 morning keynote - per Olivier Jouve, “we have entered a new age fueled by the power of #generative & #predictive #AI” Genesys #conversationalAI #artificialintelligence #GenerativeA

#Xperience23 morning keynote - per Olivier Jouve, “we have entered a new age fueled by the power of #generative &amp; #predictive #AI”

<a href="/Genesys/">Genesys</a> #conversationalAI #artificialintelligence #GenerativeA
Hayley Sutherland (@hsutherlandai) 's Twitter Profile Photo

In a packed ballroom for Ritu Jyoti’s speech on unlocking the value of #GenerativeAI! No surprise, this tech is going to be a big disruptor. IDC #IDCDirections

In a packed ballroom for <a href="/RituJyoti/">Ritu Jyoti</a>’s speech on unlocking the value of #GenerativeAI! No surprise, this tech is going to be a big disruptor. <a href="/IDC/">IDC</a> #IDCDirections
Hayley Sutherland (@hsutherlandai) 's Twitter Profile Photo

Home after a fun and informative few days at Verint Engage 2025! Lots of great discussions to process. For now, enjoy these pictures of my dog Ludo, who’s taken over a blanket from the 2020 virtual event as well as this year’s stuffed Verint bot 😂 #verintengage25

Home after a fun and informative few days at <a href="/Verint/">Verint</a> Engage 2025! Lots of great discussions to process. For now, enjoy these pictures of my dog Ludo, who’s taken over a blanket from the 2020 virtual event as well as this year’s stuffed Verint bot 😂
#verintengage25