HayleyLHough
@hlh__1
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ID: 144942771
17-05-2010 18:31:23
1,1K Tweet
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HayleyLHough Avanti West Coast @VirginTrains I've had similar response, no 1st class food or crew, resulting in 50% off next time, no part refund for the crap experience already paid for. Terrible strategy, exists because service so bad, can only offer discount hoping you never use it.
HayleyLHough Avanti West Coast @VirginTrains It's not even an easy discount, have to use a link, can't use at all if involves part journey on another service, basically as much use as a chocolate teapot.
Avanti West Coast HayleyLHough So you didn’t deliver the service that was paid for... and you refuse to give a refund?! Shocking customer experience.