And whilst we’re at it Thameslink why is the 8.56 which was on time running so slowly it’s now making us all 15 mins late? HitchinRailCommuters

Emma Faulkner Rosalind Southward HitchinRailCommuters Great Northern We have raised this as an internal concern with the relevant teams as we have seen an influx in comments surrounding this issue from this morning. Thank you for bringing this to our attention - hopefully we'll be able to find a suitable resolution shortly. ^Alex.M

Thameslink Rosalind Southward HitchinRailCommuters Great Northern Thank you Alex, we await a response.

You may be interested in the outcome of this query HitchinRailCommuters Association of British Commuters Kay Tart 🌈 🇺🇦 Cllr Sam S Collins x.com/pwatsonuk/stat…

I honestly think that it should be compulsory for the Secretary of State for Transport, Rail Minister, CEOs of operators, Rail Delivery Group ORR Network Rail and Sir Jeremy Hunt MP MPs to only board trains via ramps. Then change would happen. #RampRoulette #Equality

Great Northern 4th day back at work. 4th late train. 4th connection missed. 4th day late into the office. And you a call this a service?? Shameful.

Three days into the New Year and I am already at the end of my tether with the trains. FYI Thameslink 25 mins is not a 'slight delay', as described by one of your drivers, when you are trying to get to work.

Great Northern Rail Delivery Group Thanks for the quick reply and the link to info. Seems like a much worse deal for carnet users than anyone else? Any idea what the rationale is for this? HitchinRailCommuters Cllr Sam S Collins

Hi Thameslink Great Northern I have 9 carnet tickets to and from London. Am I able to get a partial refund for 5 of them each way? HitchinRailCommuters

Great Northern Thameslink HitchinRailCommuters That is absurd when the government is allowing you to refund all passengers tickets....! There is no justification for that at all - that is purely spiteful. Are you instead going to allow us to claim a date extension once normality resumes?

Carnet users - here’s who to write to complain about the unjust ticket refund system currently in place

Good news for carnet users

Thameslink HitchinRailCommuters V hard to maintain social distancing this morning on a busier than normal 7.11 from hitchin - noticed all week all first class carriages empty - could any be declassified to help essential workers maintain appropriate distance?

lucy moorhead HitchinRailCommuters Hello Lucy. The rear first class carriage is declassified so you can travel there with a standard ticket. We will also have this feedback noted. ^L

Thameslink Hi - why are you not operating 'pause and restart' policy on annual season tickets. I haven't been able to use your service for 6 weeks now due to Govt advice.

Those new PPE vending machines for face masks etc don’t look accessible for wheelchair users. Were disabled people consulted Southern ?

Thameslink Bim Afolami HitchinRailCommuters I appreciate why trains are being reduced but not having advanced notice of timetable changes make it impossible for critical workers, the ones travelling, to plan for work next week at a time when we are being asked to be flexible