Today we’re publishing our latest star rating, which ranks energy suppliers based on customer service performance between January and March this year. The latest ratings are among the lowest ever. Average ratings have fallen by 10.5% compared to the same period in 2021 (1/5)

🚨 Just released - our latest energy customer service ratings. Find out how your supplier is performing ⤵️ citizensadvice.org.uk/consumer/your-…

Every quarter, Citizens Advice publishes its star rating, which ranks energy suppliers based on their customer service performance. For the first time, we’ve now published a series of charts which compare suppliers’ performance going back to 2017. citizensadvice.org.uk/policy/publica…

Today's the #KingsSpeech - and @citizensadvice we know the number one issue facing the people we help is living standards: paying the bills, making rent and putting food on the table. A few thoughts on what we're hoping to see from the new government..

In today’s #KingsSpeech the new government set out their priorities.  It’s good to see a focus on support for renters and a commitment to ending no-fault evictions. Likewise a promise to bring in the long-awaited employment rights bill 1/3

A partial ban on mid-contract price rises today, 18 months and 2 record breaking price rises after Ofcom started work on this. We've been shouting about this for years & while action is good to see this saga raises some fundamental points about Ofcom. ofcom.org.uk/phones-and-bro…

A third of renters have had to use credit and other borrowing to pay their rent. It’s not only the spiralling cost of housing but their declining quality - almost half of renters are living in damp, cold and mouldy homes. Hear their stories ⤵️ citizensadvice.org.uk/policy/publica…

Out today: new report on the grim picture facing PRS renters ⚠️4.3 million are living with mould + damp, even in summer ⚠️1 in 3 have had to borrow to pay rent ⚠️3.9m who faced disrepair didn't complain. Almost half for fear of eviction or rent hike 👇

Research from CitizensAdvice shows the realities of our broken renting system 😡👇🏾 Renters have been waiting too long for reform. The new #RentersRightsBill must be strong enough to deliver the genuine change we need. #FixRenting independent.co.uk/news/uk/citize…

'5 million people across the country are facing a negative budget - that means the money they've got coming in through benefits or work isn't enough to cover the most basic essentials' Citizens Advice's Emer Sheehy reacts to inflation rising to 2.2% itv.com/news/2024-08-1…

With energy bills set to rise by £150, new @citizensadvice research finds that one in four people are so concerned about the rising price of energy this winter that they could be forced to turn their heating or hot water off. A thread👇

A 10% rise in energy bills comes at the worst time for millions of families who are still struggling. 1 in 4 people told us these costs could mean they’d have to turn off their heating or hot water. The govt must tackle this challenge and support those who need it most

Thank you @miatsf for inviting CitizensAdvice to today's roundtable on energy support. With millions facing a winter of anxiety about energy bills, it's good to see commitment from all sides to providing meaningful support for people in the greatest need x.com/bbcr4today/sta…

Insulating homes and upgrading heating systems will be vital to reaching net zero - and can make our homes warmer and cheaper to run. But when installations go wrong, consumers can struggle to get resolution, even when they’ve used accredited installers under Govt schemes

And a new BBC report shows the impact botched work can have on people’s homes and lives bbc.co.uk/news/articles/…

Tom MacInnes, director of policy at Citizens Advice, tells #R4Today the Budget is a 'great opportunity' for the Chancellor to help 'some of the people who have been particularly badly hit', including private renters and people with disabilities.

bbc.co.uk/news/articles/…

Our research shows that energy network companies, who provide pipes and cables to people's homes, have pocketed nearly £4 billion in excess profits over the last 4 years.

With average bills now over two-thirds higher than in 2021, the network companies should use this money to support those struggling with rising costs, through targeted energy bill support and debt write-off schemes. Read more in our latest report ⤵️ citizensadvice.org.uk/policy/publica…

"People with low incomes just can't cope." Dame Clare Moriarty, CEO of Citizens Advice, tells #R4Today they are 'very worried' about the rise in energy bills, saying the choices being made by families to afford bills compare to a 'Dickensian' struggle.