👞 Put yourself in your customers' shoes today! 😠 What's your customers' biggest cause of frustration when using your contact center? #CustomerExperience #ContactCenter #CustomerJourneys

We are getting ready at booth 9026 for Call & Contact Center Expo, US. 👋 Come and say hi to the Hammer team & find out how we empower our clients to deliver a consistent and quality #CustomerExperience. Book a time to meet with us bit.ly/40gyIYv or just pop by.

👋 Kat Novelozo welcomes you to Call & Contact Center Expo and shows you just how easy it is to find us on booth 9026. We are right between Theater 7 and Theater 8. 📅 Book a time to meet with us 🔗 bit.ly/3n76gus or just pop by and say Hello. #CCCLV23 #ContactCenter #CX

Looking forward to Cassidy Klundt speaking at Call & Contact Center Expo today, posing 3 interesting questions: -What's important to #Customers today? -How do you assess that within different industries? -What does great look like? 💬 Comment your thoughts below. #CCCLV23 #CX

🤝 We're delighted to announce the Virsae and Hammer strategic partnership that delivers unrivaled CX assurance capabilities for contact centers. Learn more 🔗 bit.ly/3LsJUNj #ContactCenter #CustomerExperience #Partnership

Well that's a wrap! Thanks to everyone who visited us at Call & Contact Center Expo, we've had some great conversations & look forward to following up with more. Don't worry if you didn't make it to Vegas, we're always happy to meet online. bit.ly/3n76gus #CCCLV23 #CX

37% of you attend expos to build relationships & we met some great folks at at Call & Contact Expo. But we love remote meetings too! Contact us 🔗 bit.ly/3MQlE8Y to discover how we empower our clients to deliver consistent and quality customer experience. #ContactCenter

Are you meeting your customers needs & expectations? Find out today! Complete 9 questions covering strategy, omnichannel, infrastructure, & technology #Innovation & get your report to make informed decisions to optimize your operations & improve #CX. 🔗 bit.ly/3JDO8jc

❔ Are you going to Unified Communications EXPO (UCX) in Manchester next week? If so, Dominic Kleiren and Paul Cicchelli would love to have chat over a coffee about What #CXAssurance Means to Your organization. ☕ Book a time to meet up 🔗 bit.ly/3LNJbFi #ContactCenter #UCXMCR23

Stress Test your Contact Center! Great customer journeys rely on multiple technology systems working seamlessly together to avoid system failures, so you must optimize to handle volume digital & voice traffic. Testing is crucial: when did you last test?⬇️ bit.ly/3YviWZp

😎 Summer is on the way so you might expect the mood to lighten and people to be happier. But instead, studies have shown that people experience increased frustration and anger in the summer 😠. 🌡️ So how does the warmer weather impact your contact center? #ContactCenter #CX

📊 In our survey on #ContactCenter customer frustration, 50% said Call Wait Times and 37% said Having to Repeat Details was most frustrating. Our FREE CX Health Check can help fix these 🔗 bit.ly/3JDO8jc. #CustomerExperience

June 1st is National Say Something Nice Day! So we just wanted to say thank you from Hammer to everyone reading this and let you know that we appreciate you. 🙌 #ContactCenter #CustomerSerivce #NationalSaySomethingNiceDay

🤝 Discover how the Servion Global Solutions and Hammer strategic partnership accelerates the deployment of end-to-end CX assurance and delivers AI-powered solutions for omnichannel contact centers.⬇️ 🔗 bit.ly/3OZW4iV #ContactCenter #CustomerExperience #AI

Is your #ContactCenter recession-proof? Get your #CX Health Check, a free detailed report with advice on protecting your organization against uncertainty while boosting revenue and preparing for uncertainty during these challenging economic times.⬇️ bit.ly/3PEn6KR

Building IVR & chatbot interfaces just got easier! DevOps teams can test thousands of natural language AI-driven self-service journeys with Hammer Google Dialogflow Transformer. 🔗 bit.ly/46oddZU #ContactCenter #AI #CustomerJourney

This #SimplicityDay radically enhance your CX, by incorporating #Hammer's simple & cost-effective #CXTesting tools in your contact center, no matter how complex your environment. 👨‍💻 Find out more: 🔗 bit.ly/3NNK6a2 #ContactCenter

3rd party actions impacting delivery to your customers? Strikes mean unhappy customers, increasing contact center demand 📈. Track real-time CX with Hammer. Find out more: 🔗 bit.ly/3ru6RYZ #ContactCenter #Monitoring #CustomerExperience

🌡️ Are soaring temperatures sending #ContactCenters into meltdown? ☀️ Extreme heat causes health impacts, damages infrastructure & increases demand. Hammer can help bit.ly/44vF0pP. #CustomerExperience #ContactCenterSolutions #HeatWave

AI-powered solutions like Google Dialogflow improve CX. But UI simplicity means back-end complexity with a myriad of call flows. Find out how Hammer can help. ⬇️ 🔗 bit.ly/3JC2r8J #ContactCenter #CustomerExperience #AI