SCHEDULE CHANGE: My #DOES18 talk on "Mastering Outages with Incident Command for DevOps: Learning from the Fire Department" has been RESCHEDULED to an EARLIER timeslot: Monday, 2:35-3:05pm, in the Nolita 3 room.

My talk “Mastering Outages with Incident Command for DevOps: Learning from the Fire Department” from last month’s DevOps Enterprise Summit in Las Vegas is now on YouTube, along with lots of other great #DOES18 talks: m.youtube.com/watch?v=Zn8-R6…

Great thread from @AdiJHilton of Google CRE, on getting ready for the Black Friday crush of traffic for your online service.

My friends at PagerDuty have just open sourced their incident commander training class, complete with a wonderful set of slides and speakers' notes. Thanks and congrats to Rich Adams, Matty Stratton 🦋 @matty.wtf, Arup Chakrabarti, and the rest of the team there!

The word is finally out, and I can rave about my newest teammate at Slack, the ultra-talented Nora Jones! So thrilled to be working with her on the before, during, and after of the incident lifecycle: resiliency, chaos engineering, incident management, postmortems, etc.

I've got a new post on the Slack blog, explaining how we at Slack use Slack to supercharge our incident management. slackhq.com/slack-channels…

I've spent the past 3+ years at Slack, building a world-class incident management program which I recently discussed at SREcon21 (bit.ly/3KFdlt7). With that program in good shape, I am excited to move on, and be once again available for consulting. [1/5]

Incident Commanders serve a crucial role in protecting the company, so they should be drawn from senior management due to their authority and experience, right? Nope, wrong. To understand why, and what senior management should do instead, read my blog at tinyurl.com/2p9aens9

I'm starting a monthly(-ish) newsletter on Incident Management; here's the first issue: mailchi.mp/greatcircle.co… Sign up to receive by email: greatcircle.com/join/

People sometimes ask me, "How do I reopen a closed incident?" The short answer is that you shouldn't. Open a new incident instead. To learn why, read my blog at tinyurl.com/cxv2992u

Less than a week until #LFIConf23 and we are grateful to have Great Circle Associates, Inc. as a sponsor for making all recordings possible!

We're proud to sponsor all the recordings at the first Learning From Incidents Conference, next week in Denver! The plan is to share the recordings on YouTube shortly after the conference. Still some seats available, to join us in person! tinyurl.com/grtcrcl-lficon… #LFIConf23

Recordings from last week's incredible Learning From Incidents Conference #LFIconf23 are online at tinyurl.com/lficonf23videos. My firm Great Circle Associates, Inc. is proud to sponsor these recordings; let us help you have better incidents!

Here's my talk on "Incident Response and Incident Analysis: Two Great Tastes that Taste Great Together", about ways that each can support the other, from the incredible Learning From Incidents conference #LFIconf23: youtube.com/watch?v=QAl3tF…

All recordings from #LFIconf23 are now posted to YouTube! A big thank you to Great Circle Associates, Inc. for making the recordings possible. youtube.com/playlist?list=…

When you update your resume, make sure to highlight your incident management experience. That's something prospective employers will notice, and make your resume stand out from the rest. Read my blog post at tinyurl.com/4pw7chcr for examples of what to put on your resume.

Lots of organizations are laying off people, impacting not only those who are let go, but also those who remain and the org itself. Layoffs can significantly impact incident management. Learn how, and what you can do about it, in my blog at tinyurl.com/ybujrwa3

Join the #VOID and Brent Chapman for this interactive presentation open to anyone! Brent will share practical insights, lessons learned, and best practices for building and scaling your incident response program. Register at ow.ly/jjNq50NQXxK #incidents

Join me on May 9 for a free online talk on building and scaling your incident response program, hosted by Courtney Nash from Verica and #VOID. Looking forward to it!