We are going to pause "Thesis for your weekend" to remember Dr. Richard I. Cook (Richard I. Cook). We are saddened❤️by the news that Richard passed away last week. In tribute to him here is one of his great talks. Please replay/RT your tributes and stories. youtube.com/watch?v=2S0k12…

Had a blast at EmberFest. Thanks a million for having me. So great to catch up with old friends and meet and make news ones. I ❤️ community. Here's a link to my deck for anyone that wants a reference. speakerdeck.com/achambers/shou…

Check out this great overview of the work we've been doing over the last year with one of my favorite buddies Ketan Bhatt at Intercom Engineering !

Are you in Dublin and love Elasticsearch? Or better still, are you in Dublin and HATE Elasticsearch? Either way this might be interesting - we're putting on a Meetup at Intercom's offices this Wednesday on the topic of Optimising Elasticsearch Usage: meetup.com/dublin-city-el…

Short story: On Feb 14th, early morning, something changed. P50(duration) for requests to #elasticsearch increased by 4 times! Thankfully (for debugging), this happened to all our ES clusters. 1/7

My team Intercom is hiring! The role is to become one of our domain experts in supporting, scaling, and enabling engineers in our database layer, from low level Linux tweaking all the way up into Rails land pairing with engineers as we design and ship our next-gen product 1/2

I published a writeup of this morning's outage of Intercom's Europe region. Not exactly fun to write these, but getting them out publicly and quickly feels good.

When you see yourself as a company creating a better future, oftentimes it's easy to discard a technology that has been around for a long time. That's understandable, times certainly change. For example, it's simply a fact that we don't phone each other nearly as much as we used

2 hours to go. inter.com/bfy-apr

At @Intercom, we’re always innovating and building for our future scale. In what’s one of the most interesting projects I’ve worked on, discover how we’re future proofing our database layer with Vitess and PlanetScale: intercom.com/blog/evolving-…

🆕🚨Warm throughput for DynamoDB lets you pre-warm tables for instant readiness during peak loads. Check current capacity to decide if pre-warming is right for upcoming traffic surges. Learn more here: aws.amazon.com/blogs/database…

I’ve been working on ways to integrate our AI agent Fin into pretty much anything. It means folks can use the full power of Fin, including workflows, actions, etc, wired up to anything they like - the command line, a cmd+K interface, their own messenger. Beta coming soon!

A new entry on our Intercom AI blog from Ketan Bhatt, about our decision to stick with Elastic as opposed to adopting a new VectorDB for Fin. tl;dr: operational knowledge is valuable, and ES will do vectors. Link below!

Today we’re launching the Fin Million Dollar Guarantee. We’ve been making big claims about our industry-best performance, but we know such claims are cheap. So it’s time to put our money where our mouths are. If we don’t deliver on these claims, we’ll pay you $1M. First, some

We shipped Logsdb for our logging Elasticsearch clusters and the store utilisation just going down like this as we rollover through the old indices. Feels like magic ✨ Kudos to Kunal Yadav and Akshay Katyal for pushing this through!

Our heartbeat is truly THE best customer-centric signal we monitor Intercom. Customer’s perspective is the only valid perspective, period.

And by "~instant resolution by Fin" we DO mean instant! We are holding Fin's median reply time at ~7.5 seconds and it keeps going down!