I am impressed and moved by this response today on Care Opinion. An authentic, accountable, heartfelt apology is a rare and remarkable thing 💕 careopinion.org.uk/1128206#1132589

Busy week! 2nd of our papers from the GenCo study about nurses working in general practice during Covid has been published. This one's about remote & tech-mediated working. Massive thanks to all who took part. Plz share @WeGPNs louise brady RN 💙 💚 GNCT onlinelibrary.wiley.com/doi/10.1111/ja…

‘We tend to fragment the experience of care - the patient’s experience and the staff experience. But to me it’s a relationship’ - @RivkahMiar Thank you Rebecca and everyone for their reflections in this morning’s session 💙 #CareExperienceSymposium

A strong message here how can we all take ownership of #patientexperience and ensure we are inclusive and we do the so what and now what #Humanisingcare

The Department is seeking two service user, carer or family representatives to help with the redesign of the Serious Adverse Incident process. 🗓️ Closing date: 22 November Find out more information and apply at: consultations2.nidirect.gov.uk/doh-1/recruitm…

Here we go - Reframing Quality & Safety. Time to learn more about the serious, overdue, life-changing and lifesaving business of elevating kindness, humility, and civility as part of Gathering of Kindness. Watching the panel discussions virtually NSW Health Care Opinion Australia

Detailed patient feedback deserves a detailed response. And that is exactly what Jo NHS Grampian offers in her kind, accountable and open response 👏👏👏 careopinion.org.uk/1111136

🎄Day 7 of #12DaysofChristmas: Humanity👥 Explore why being human is at the core of care experiences, connecting hearts, fostering empathy & celebrating the beauty of positive connections. Learn about the power of Humanity & learn why it is one our values. careopinion.org.uk/info/advent-20…

A fantastic experience deserves a fantastic response! Karen South Lanarkshire Council added a lovely personal touch to her response by involving the member of staff who was thanked in the feedback 🧑‍⚕️ Read the full story and response 👇 careopinion.org.uk/1144626#1148174

We're delighted to release registration for our upcoming Spring Online half-day Conference 2024, which will be held on May 2nd. Our theme is 'What happens when we start listening to each other?' 💬🗨️ Register below👇#COconf24 events.teams.microsoft.com/event/88a8ca6b…

Lookung forward to hearing this session with James Munro (@jamesfm55.bsky.social) - Beyond cards and complaints: what is different about sharing patient experience online? Realistic Medicine #wmty

Great start to Care Opinion Australia 2024 online forum. Thanks James Munro (@jamesfm55.bsky.social) for giving us insights into the power of positive patient feedback!!

Thank you Linda Craig. “Understanding the people behind the stories” #COAForum24

Dan Smith at #COAForum24: "We need time to watch that tree grow before we start expecting it to grow fruit." Patience and persistence is key in nurturing patient-centred feedback systems. #HealthcareGovernance #PatientFeedback

Thanks to Liz for your courage in reminding attendees at #COAForum24 that Accountability builds Trust and Confidence.

Clare Mullen underscored the impact of narratives in her presentation at the #COAForum24: "Stories can transform the system and the culture." Highlighting the power of patient experiences in shaping healthcare environments. #PatientCentredCare

Thank you Linda. I enjoyed your presentation immensely. Thank you for the early wake up and sharing your knowledge and insights. Great to have our International speakers join.

Why is online patient feedback different from "traditional" methods like cards and complaints? Our latest research chat is now available on the Care Opinion blog 😊 careopinion.org.uk/blogposts/1186…

Fascinating paper on the importance of emotion in healthcare #quality + #safety. Our 2023 review of impact of positive patient feedback on staff showed how FB like Care Opinion can boost team morale + resilience. Scope here for intervention studies? 😊 x.com/LawtonRebecca/…

Care Opinion Australia welcomes Expressions of Interest to join the Care Opinion Australia Working Group, formed following the 2024 forum. For more information, and a link to register, read our blog here: careopinion.org.au/blogposts/128/…