Gill Smith
@gillsmith_smith
Director of Kaizen Kata. with a passion for improvement and all things cycling. IHI Fellow and Faculty. views my own. RTs not necessarily endorsements
ID: 976073284759511040
20-03-2018 12:29:40
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‘Affordances’ - things which you put into an environment to enable people to interact with it. ‘Affordance Rich’ investing and supporting relationships that support improvement. New thinking from Helen Bevan today. My new fav words! Institute for Healthcare Improvement (IHI) @HSCQI