The Financial Ombudsman Service helps to resolve complaints about financial products and services. But did you know that we may also be able to help you if you’re a small business, charity, or trust? Find out if we can help with your complaint: sme.financial-ombudsman.org.uk/complain/can-h…

If you believe a financial business should have helped you more – or did something wrong – when you were in a vulnerable situation, we may be able to help. Read more about how we can help: financial-ombudsman.org.uk/consumers/comp… #VulnerabilityWeek2025

Today we’ve published our annual complaints data and insight for the 2024/25 financial year. It shows that we received over 305,000 new complaints in 2024/25 – a 54% increase from the previous year, and the highest since 2018/19. Read the full data: financial-ombudsman.org.uk/data-insight/o…

Our latest annual complaints data includes information and insight about the most complained about products in the 2024/25 financial year. Visit our website to see the latest trends and insight in our complaints data: financial-ombudsman.org.uk/data-insight/o…

Want to receive the latest news from us directly to your inbox? Subscribe to our email newsletter to get the latest news, updates, insights and publications from the Financial Ombudsman Service: financial-ombudsman.org.uk/subscribe-news… #Subscribe #Emailnewsletter #Ombudsman

Liam Coleman will take up the role of interim chair Financial Ombudsman Service on 10 October 2025, succeeding Baroness Zahida Manzoor CBE. fca.org.uk/news/press-rel…

Did you know our Business Support Hub offers financial businesses and consumer representatives an easy-to-use service that helps resolve issues between businesses and their customers before they escalate? Find out more on our website: financial-ombudsman.org.uk/businesses/bus…

Our proactive settlement scheme gives financial businesses the opportunity to resolve a complaint early on in our process. Businesses that want to use the scheme can find detail about how to proactively settle complaints  on our website: financial-ombudsman.org.uk/businesses/res… #FinancialServices

The Financial Conduct Authority (FCA) and Financial Ombudsman Service are seeking to modernise the financial redress system. The consultation is open until 8 October 2025. Read the full consultation and find out how to send us your response: financial-ombudsman.org.uk/who-we-are/gov…

Our latest quarterly complaints data showing the number of complaints we received about financial products and services between April and June 2025 is now available. Read the full data on our website: financial-ombudsman.org.uk/data-insight/o… #Ombudsman #Data #Insight

Our latest quarterly data shows that complaints about lending that people felt was irresponsible or unaffordable have dropped by half, and complaints related to fraud and scams have dropped to 6,800 from 8,800 in the previous period. Read the full data: financial-ombudsman.org.uk/data-insight/o…

The Financial Ombudsman Service helps to resolve complaints about financial products and services. But did you know that we may also be able to help you if you’re a small business, charity, or trust? Find out if we can help with your complaint: sme.financial-ombudsman.org.uk/complain/can-h…

Want to receive the latest news from us directly to your inbox? Subscribe to our email newsletter to get the latest news, updates, insights and publications from the Financial Ombudsman Service: financial-ombudsman.org.uk/subscribe-news… #Subscribe #Emailnewsletter #Ombudsman

We’re seeking feedback on our joint consultation with the Financial Conduct Authority (FCA) on modernising the UK’s redress system. The consultation is open until 8 October 2025. Read the full consultation: financial-ombudsman.org.uk/who-we-are/gov… #Consultation #Ombudsman

We can help with complaints about most kinds of financial product and services – from investments, debt collection and loans to insurance, mortgages and pensions. Find out more about making a complaint: financial-ombudsman.org.uk/make-complaint… #Complaints

Do you have a problem with your pension or annuity? We can help with complaints about pensions – whether it’s a dispute over payments, customer service issues, or if you’re not happy with the advice you were given. Visit our website to find out more: financial-ombudsman.org.uk/consumers/comp…

We hosted a briefing call with financial businesses to discuss our joint consultation with the FCA on modernising the redress system and our case fee consultation. The consultations are open until 8 October 2025. Read the full consultation on our website: financial-ombudsman.org.uk/who-we-are/gov…

We hosted a roundtable for professional representatives, trade bodies and regulators to discuss our open consultations. We talked about the aims of the proposals and an overview of our proposed changes to case fees. Read and respond to our consultations: financial-ombudsman.org.uk/who-we-are/gov…