NPS has become a foundational business 📈 metric. Yet we believe it offers mostly broad strokes, not to say it’s irrelevant. But the limitations necessitate a more diverse set of CX metrics. Read more: hubs.li/Q021TRGk0 #NPS #EVI #customeremotions #CX #Feedbackly

¿Hablas español? Already next week, Marcelo Nardini from WOW CX and Feedbackly's Jaakko Männistö will share the stage to talk about Emotional Experience in Spanish! Save your free seat here 👉 hubs.li/Q023GCkg0

Emotions play a big part in our lives. Everything from relationships to day-to-day purchases is governed by emotions. Have you ever thought about the role played by customer emotions on your business❓ Watch the video👇 below. #customeremotions #EVI #CX #Feedbackly

Emotions play a big part in our lives. Everything from relationships to day-to-day purchases is governed by emotions. Have you ever thought about the role played by customer emotions on your business❓ Watch the video👇 below. #customeremotions #EVI #CX #Feedbackly

It is easy to feel overwhelmed by the number of KPIs applicable in CX environments. Here are some tips to select the best KPIs for your brand! Read more: hubs.li/Q024q60m0 #customerexperience #CX #KPI #Feedbackly

Keeping a finger on customer’s pulse is a powerful tool in your success toolbox. Here are strategies that will shape the future of CX. A 🚀winning roadmap to stay ahead of the curve! Read more: hubs.li/Q025T_gz0 #humanemotions #customerexperience #CX #blog #Feedbackly

About two weeks ago, we came together from all around Europe to a beautiful Croatian island town Milna. 🇷🇸 What did we do there? Some workshops and work, and a lot of fun. It was an absolutely amazing week together with most of the #Feedbackly team. Let's look back to it! 🏝☀😍

Going live in 24 hours! ⌛ Already tomorrow Mikko Määttä from #Frosmo and Kristian Stolt from #Feedbackly will talk about how to rock with #personalization in CX. Lots of practical stories and examples are guaranteed! 👌 😎 Save your free seat here: hubs.li/Q027b3zL0

Your #CXstrategy plays a central role of the success or failure of your business. Tune in on December 13th when two of the best CX experts in Finland, Kari Korkeakoski and Jaakko Männistö, are sharing their tips for creating a winning CX strategy 🥇 👉 hubs.li/Q029KSzD0

Last call! Already in less than 24 hours, Kari Korkiakoski and Jaakko Männistö, two of the best CX experts in Finland 🇫🇮, are sharing their tips for creating a CX strategy that stands out and beats competition. 🥇 Tervetuloa mukaan 👉 hubs.li/Q02cHYT60

Dernier appel! This Thursday, Valerie Vax, an author and Expert Partner at Trente Sept Cinq will discuss why and how industry leaders measure ⭐ emotional experiences ⭐. Valerie is joined by Feedbackly's CX expert Jorge Monteso. On se voit là-bas 👉 hubs.li/Q02cHR9s0

A year we treasure, emotions wide, Anger to joy, on life's thrilling ride. Challenges faced, lessons to gain, In vibrant times, let joy remain. Joyful Holidays from Feedbackly's crew, Cheers to a bright year, just for you! 💫

⭐ Feedbackly 3.0 is here! ⭐ We are thrilled to announce that we have launched Feedbackly 3.0, our biggest release in years! 🚀 Wanna see what's in it? Check it out here 👉 hubs.ly/Q02gT0sz0 #Feedbackly #productupdate #customercentricity #EVI

Let the year 2024 begin together with an amazing and passionate CX expert Justyna Jakubczyk from CX House. Justyna is accompanied by Feedbackly's Jaakko Männistö to discuss our favourite topic - #EmotionalExperience 💛 Speak Polish? Welcome 👉hubs.li/Q02hd5LD0

Finnish clothing retailer Kekäle is a prime example of a company that does their very best to make customers happy. To know if they have succeeded in it, they simply ask customers about their feelings! 💚#emotionsmatter Read full article here (in Finnish): hubs.li/Q02h_-gc0

In 2024, CX faces new changes, especially in digital retail. One of the definitive factors that will alter the customer-brand relationship this year will be emotional experience. Let's look into it 👉 hubs.li/Q02mQQJZ0

📢 Exciting Announcement! 🎶 Feedbackly collaborates with Musiikkiluvat to research the influence of music on emotional experiences of shopping center visitors in Finland. Learn more about this exciting research here: hubs.li/Q02r1ndX0

Finnish Commerce Federation has conducted research to determine which web stores Finns love the most. Congratulations to Musti ja Mirri, Peten Koiratarvike, Varusteleka, and other listed CX front-runners!🏆 Full article: hubs.li/Q02snySc0

When we started collaborating with Kekäle, it was clear from the beginning that they have an incredibly high level of customer experience. In fact, the EVI score is among the best that the Feedbackly team has seen! We asked how they achieved it: hubs.li/Q02xxpYc0

Ever wondered what sets top performers in Customer Experience (CX) apart? So did we! Feedbackly helped to conduct the Future CX Outlook Research across various industries and company sizes globally. Save your free seat here and join us next week: hubs.li/Q02xZhkM0