Erica Marois (@ericamarois) 's Twitter Profile
Erica Marois

@ericamarois

Writer. Travel & food enthusiast. Voracious reader. Wife & mom to Harrison (👶🏼) and Quinn (🐶) #ContentMarketing #writing #blogging

ID: 19172104

linkhttps://www.linkedin.com/in/ericastrother/ calendar_today19-01-2009 04:30:56

32,32K Tweet

4,4K Followers

3,3K Following

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How have #IT leaders dealt with #COVID19 & what's next for them? @NoJitter editor Beth Schultz shared what she learned in her #EC20 panel that included 8x8 customer, Walden University. #digitalworkplace Enterprise Connect bit.ly/30uIz0S

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The work-from-home era is here to stay. Is your #contactcenter prepared? Join us on 8/27 to learn how AI-assisted self-service can support the shift to the new normal. Register here for this free #webinar. bit.ly/2XAiOug

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"Trust is built in the smallest moments." Learn how to build #trust with customers and colleagues in this blog about creating strong professional relationships. #CX bit.ly/30AkDsY

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Silos are one of the largest detractors to the overall customer experience. Why do we have them? How can we break them down and prevent them? @CustomerIsFirst breaks it down in this 8x8 blog post. #CX #CustomerExperience bit.ly/2DN8Iiz

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How have customer expectations changed in the wake of #covid19, and how should businesses respond? Jeannie Walters shares her thoughts in this 8x8 blog. #CX #customerexperience bit.ly/3iiOFYl

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Work outside the office still counts, but how do you keep track? Discover more in Chapter 3 of 8x8's new eBook series “The Next Evolution of Remote Work”. #openforbusiness #workfromanywhere #contactcenter #communications link.8x8.com/3krrbCt bit.ly/3gK9T19

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Looking for a dose of #MidWeekMotivation? We love this advice from Nataly Kogan! Learn more about how #gratitude can boost your #productivity in this blog post by @ericamarois link.8x8.com/3gRFEp1

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Love this insight from guest writer Laura Riley! The examples she shares are spot-on. 💯 How to Promote Diversity and Inclusion in the Workplace via 8x8. #DEI #diversityandinclusion bit.ly/3hRSDHQ

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Business leaders open up on post #COVID19 plans, #contactcenter transformation, #remotework, #productivity and lessons learned. Read on... #IT #custserv bit.ly/2DJtCQ5

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My dog never tried to eat my homework, but my baby's tried to eat my to-do list three times this week. Might be time to switch back to Evernote 😂 #TheJoysOfTeething #WorkFromHome

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Left all my fall clothes in Richmond, because ‘’there’s no way I’ll need those in NC in September.’’ In true 2020 fashion....

Left all my fall clothes in Richmond, because ‘’there’s no way I’ll need those in NC in September.’’ In true 2020 fashion....
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Do I have any friends looking for a #socialmedia #marketing job? My team at 8x8 is hiring! Let me know if you have any questions: jobs.lever.co/8x8/99a6ad40-c… #jobopening

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“Transformation is about allowing people to do what they do, better...” Read the story of how the Kansas City Royals are using digital technology to personalize & improve the Customer Experience. #FutureOfWork #DigitalWorkplace #CX bit.ly/3mQvLep

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"When unexpected demands pop up — like a work meeting that conflicts with child care duties — mothers prioritize the home front, research shows. As a result, men’s careers aren’t slowed by family caregiving needs nearly as much as women’s are." #genderequity

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Growing up, we had freshly baked Moravian Sugar Cake for breakfast on Christmas morning. So yummy! Might bring the tradition back this year. #NationalPastryDay

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Especially love tip #3: Take time for your own mental health. "A manager who is not able to model positivity will never be able to boost morale. If you're struggling with anxiety or negativity, take time to find balance." #EmployeeExperience

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Our 9 month old just figured out how to open the "childproofed" kitchen cabinets that hold the pots and pans. How's your Wednesday going?