I think a new wave of air travel ops is coming. For yrs, @Forrester_Fbn has helped airports use real-time psgr sentiment to optimize restroom,security ops. Airports/airlines will take our approach to the next level: optimizing ALL aspects of air ops. But only the advanced ones.

Congrats Hunova!> Hunova's AI combined with Ray Dalio's thinking on success and Dr. Adam Grant's science of motivation could transfo... prn.to/46rljR4

Innovative ways hospitals are improving patient experience > explore.feedbacknow.com/innovative-way…

via Rob May (i finally read it!)> Centaurs and Cyborgs on the Jagged Frontier, by Ethan Mollick oneusefulthing.org/p/centaurs-and…

This simple matrix is logically comprehensive (and ubiquitous in business contexts): mitsmr.com/32XVAAu

America’s top universities should abandon their long misadventure into politics, retrain their gaze on their core strengths and rebuild their reputations as centers of research and learning. My take:

The LA Kings’ silver helmets look absolutely ridiculous

Lessons Learned From Another Year Of Sponsoring Women To Attend S forrester.com/blogs/lessons-… via @Forrester

CX Transformation Is Tough — Equip Your Org To Go The Distance forrester.com/blogs/cx-trans… via @Forrester

dailypassport.com/new-airline-bo… Interesting article - and success has multiple components (speed, revenue, passenger experience, etc). Surveys will be too late to figure out the experience part - quick pulse on the seatback is what they need - @Forrester_Fbn

Newark CLEAR line is longer than TSA pre check. So what am I paying for again ?

#ELEVATEPX is almost here! Join Steven Peltzman and Tim Woodward, Associate VP of EVS at Montefiore Health System, for a Lunch and Learn where they will discuss how innovative technologies transform patient experience across healthcare systems. Join us: web.cvent.com/event/7daae635…

The NHL 's officiating of the playoffs - on ice as well as replay - has been completely confusing and inconsistent. Inaction and lack of transparency are hurting the game - fix it dramatically, or risk alienating the fanbase.

The Panthers coach looks like John Lithgow

oldie but goodie: “And the day came when the risk to remain tight in a. bud was more painful than the risk it took to blossom. ” ~ Anaïs Nin.

someday, every organization will serve their customers based on real-time data, not surveys.

Tim Woodward, AVP of EVS, shares how FeedbackNow helps teams address patient needs quickly, from minor issues to enhancing care, ensuring patients feel valued. Stay tuned for part 3 of the series! Learn More: explore.feedbacknow.com/cx-healthcare/

Am reading and being inspired by "Power and Prediction" by Avi Goldfarb Joshua Gans Ajay Agrawal - AI as a system solution is what @Forrester_Fbn is all about and this book explains perfectly why we're poised to change businesses everywhere. Read this book!

They played Howie Rose’s call on the plane and it was EPIC! #LGM

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