We have 140,000 people working in the health service & section 38 orgs. 100,000 of those directly in HSE Ireland I can’t meet all but am & will meet many People of HSE Meantime I really do need to hear you so please take the survey. Managers please encourage all staff to participate

Great buzz ⁦at the opening of #justculture dialogue today ⁦@NationalQPS⁩

Multiple perspectives shared ⁦Joan Johnston patient partner shares her experience “we need a just culture because we are human and we all make mistakes”, “things only get better when we learn from the journey” #justculture ⁦@NationalQPS⁩

A Just Culture in healthcare provides safer patient care and ensures the fair treatment and psychological safety of staff. Important discussions today on the implementation of a model of shared accountability across #OurHealthService Dr Orla Healy & Joan Johnston, Patient Partner

Dr Barry Lyons sharing insights on difference between “guilt” and “shame” “shame Vs shaming” formal-informal-public or private response “how we respond in a moment of shame” nurtures and impacts on #justcukture or not? ⁦@NationalQPS⁩ ⁦John Fitzsimons⁩

Dear about research and insights on public and staff Trust .. the biggest driver is the ⁦HSE Ireland⁩ focus on public good.. the important of respect, listening, transparency and openness. Staff competence a driver of trust ⁦@NationalQPS⁩

Five key things for building public trust and positive relations ⁦HSE Ireland⁩ shared at #justculture dialogue today ⁦@NationalQPS⁩ “learning from the best and from mistakes”

How we feel when we make a mistake #justculture @NationalQPS

Hearing from NHS Mercy Care about #justculture “campaign in poetry , govern in prose” well governed delivery of #justculture really changes approach to accountability ⁦@NationalQPS⁩

It can be so hard to say “sorry” culture around people helps this be true and honest … feeling pain together #justculture ⁦@NationalQPS⁩

Joe Raferty shares how “collective wisdom the solution is in the team” .. finding the learning and way forward when delivering on perfect care ambitions .. “starting with question what does it feel like in this organisation when things go wrong?” #justculture ⁦@NationalQPS⁩

Nine drivers for “organisational health” instead of “organisational performance” focus #just culture ⁦@NationalQPS⁩

The how of developing #justculture ⁦@NationalQPS⁩

Amanda Oates inviting us to “Not meet hurt with more hurt. Meet hurt with healing” … thinking carefully about psychological safety and opportunities for restoration #justculture ⁦@NationalQPS⁩

Prof Marie Ward kicking off afternoon conversation on building #justculture quoting from aircraft industry “let’s get serious now” co-producing and Co-delivering a safety culture and system ⁦@NationalQPS⁩ #patientsafety

Marie talks about “Justice as being in right relationships” Justice for one alone is not justice for the community. Safety culture is a journey “culture is a source of strength to build on” #justculture #patientsafety ⁦@NationalQPS⁩

⁦HSE Ireland⁩ CEO ⁦⁦Bernard Gloster⁩ reaffirming the HSE organisational commitment to #justculture improving public confidence in the HSE enabled by care, culture and governance #patientsafety ⁦@NationalQPS⁩

Wonderful partnerships between health service providers, patient partners and academics - reflecting how “leadership at the top and front line desire are sign posts for Ireland to become a leading health system for #justculture“ ⁦Quinten V ⁦HSE Ireland⁩

Being attentive to the impact of review processes - fundamental to support the totality of our people patients and staff in building #justculture with empathy and kindness ⁦@NationalQPS⁩ #patientsafety

Delighted to accept 3rd prize in poster competition for amazing work by Ellen Liston on safety culture, just culture #justculture Centre for Innovative Human Systems (CIHS) @NationalQPS sam cromie John Fitzsimons