It's great to see the snooker sponsored by Halo and the @HaloITSM_ logo on waistcoats. Plus I can talk to my dad about who they are. #ITSM

This article explores #RelationshipManagement’s role in #ITIL4, how it differs from previous #ITIL iterations, its key principles, and best practices for successful adoption in IT service management (#ITSM) environments. itsm.tools/relationship-m…

I'm sorry to be a pain, but we're still looking for real-world insights on #AI in #ITSM adoption. This survey takes 3-5 minutes and will provide the most up-to-date insights into what's being done where. Please help, including by RTing this. Thanks :) docs.google.com/forms/d/e/1FAI…

Are you using #AI for IT Service Management? ITSM.tools is looking for your input. #ITSM

Final call from me for people to kindly help us and the #ITSM community by sharing their experiences on the current state of #AI use in ITSM. We still need responses, please. It should only take 3+ minutes. Thanks :) docs.google.com/forms/d/e/1FAI…

On my way to #SITS. Looking forward to catching up with people. #ITSM

Great news (and nothing to do with #ITSM): bbc.co.uk/sport/football… We've been calling him Sir David Beckham for at least a decade.

Join Varun Nagpal from HCLSoftware and me for an insightful session on how #AgenticAI is transforming #ITSM. There are practical takeaways, strategy suggestions, and Varun's expert perspective on what’s next in ITSM from HCLSoftware. Register here: brighttalk.com/webcast/17964/…

#ITSM isn’t just about “keeping the lights on”; it’s also about delivering better services, experiences, and business outcomes over time. This is where the #ITIL 4 continual improvement practice plays a critical role. itsm.tools/itil4-continua…

#Typo of the day: ITSM tool church Rather than #ITSM tool churn. I guess it was autocorrect at work.

An interesting #ITSM tool snapshot....

AI-driven knowledge management can help make your #ITSM knowledge more accessible, accurate, and actionable. This article explains how AI-powered solutions revolutionize #knowledgemanagement. itsm.tools/itsm-knowledge…

There’s no greater honour than a neighbour asking you to do their bins while they’re on holiday. I will not let you down 🫡

McKinsey estimates generative and agent-driven #AI could inject $2.6T-$4.4T of new economic value annually. In #ITSM, that value materializes when autonomous software agents do work that was once handled by IT support staff. itsm.tools/agentic-ai-its…

Navigating #IBM’s licensing models, contractual obligations, and product changes can be time-consuming. To help, here’s a list of IBM licensing resources to help your organization manage its IBM licensing risk and reduce unnecessary costs. #ITAM #ITSM itsm.tools/ibm-licensing-…

The ability to extend the use of the corporate #ITSM tool to other business functions is highly beneficial. But is your corporate ITSM tool really equipped to support #ESM? Is it an ESM-ready ITSM tool? itsm.tools/esm-ready-itsm…

We take a snapshot of the #ITSM tool market every couple of years. It’s a short poll about whether ITSM tool change or churn is still happening and what the primary drivers are (or were). We'd appreciate you taking 1 minute or less to complete it. Thanks. itsm.tools/itsm-tool-chan…

Some #ITSM practices are widely adopted and closely managed. However, others, like #ITIL's capacity and performance management practice, might receive far less attention (and love). But this doesn’t mean they aren’t essential. This article explains more. itsm.tools/itil-capacity-…

For organizations with mature #ITAM and #ITSM practices, proactive engagement in defining the scope of an #IBM license audit can shift the balance. This article provides details on what you can do scopewise to help improve the results of an audit. itsm.tools/defining-the-s…