Join us at our next meeting on 1/30/2019. Craig Kistler will discuss Conversion Killers: #UX Issues that Cause Customer Conversion Problems. ow.ly/hdOd30n8lfv #UserExperience #CRO #CX #CustomerExperience.

Girls 🏀 :

#MGBoyshoops: Brunswick HS Athletics gets off to slow start before floodgates open against Wadsworth Athletics medina-gazette.com/news/182105/br…

Thanks! Happy to help out and show our support!

Really excited to share this research work we worked on in partnership with @AddressyUSA @addressytom & @IR_Magazine x.com/addressytom/st…

Marketing for a New Age: Being Digital vs. Doing Digital adage.com/article/deloit…

5 questions brands need to answer to be customer first in the digital age bit.ly/2uSmJ4Z via McKinsey & Company

The oddest opening line in a cold email ever, "Hi Craig, It was long days we did not touch each other” Whatever you’re selling, No.

By 2020 customer experience will overtake price & product as the key brand differentiator walkerinfo.com/customers2020/

My new favorite map, google.com/maps/d/viewer?… #CraftBeer #ohio cc/schiles

The more my family goes to the Cleveland Clinic the less I want them too. Doctors used to listen. Where did they go? #sad

It takes work to get meaningful A/B testing results. It's never as simple as the A/B testing companies want you to believe #Optimization

#UX is stepping up to become a helicopter view of the experience cmo.com/interviews/art…

Now more than ever we’re seeing digital & store experiences working in conjunction. #omnichannel #Retail forbes.com/sites/forbesco…

The UX Designers of 2018 will need to understand more about business. The State of UX in 2018 trends.uxdesign.cc #ux via UX Collective

Stores matter in retail and for the most part they have not kept up with the rate of change around them. We need to commmit and invest in helping stores keep up with tomorrow’s customers. #NRF2018 #WatsonCommerce

How #Omnichannel #Retail Is Destroying Your Experienced Salesperson Workforce ibm.co/2w7xXY6 | BobPhibbs,RetailDoc @IBMcommerce

Forrester found that only 18% of US brands were noted for providing good or excellent #CX. Yes, it is 2018 & still not a priority. #ux #retailers

With the Chief Wahoo news it's awesome to hear the amount of people wanting to see our C Feather design as the new logo. We understand both sides but if the Chief is going away for good we still need to acknowledge our teams heritage with more than the block C. RT if you agree!