“Einstein GPT means more time to listen and hear the customer vs. searching for information” Shohreh Abedi Member Relations talking to Clara Shih at #SalesforceAI Day

Amazing to see the new AI Cloud power Agentforce Service Service GPT at #SalesforceAI Day: Generating personalized replies to service questions, summarizing conversations, and even generating knowledge articles!

"If you can’t walk out of this room, pick up the phone, call someone in your company, and have them tell you where AI is being used, what are the risks, and who is accountable… you are not deploying #ResponsibleAI.” Accenture's Julie Sweet with Marc Benioff at #SalesforceAI Day

Generative AI + contact centers = happy customers. 😄 Discover how the right mix of AI tools and customer service channels can help you improve customer satisfaction: sforce.co/3qB6uvg

Service agents no longer have to spend time finding answers and crafting responses — #ServiceGPT does that for them! Watch Service Replies, auto-generated personalized responses based on real-time data, in action. ⬇️ P.S. You can start using it today 😉: sforce.co/3Qmpw38

Exciting step forward in our quest to bring the world of CRM & CCaaS together. It has been great working with Olivier and the team at Genesys.... congrats!

Lights, camera, innovation. ✨ It's Service Keynote Day at #DF23. 🙌 Don't miss "Reimagine Service for the AI Era" LIVE in-person or on Salesforce+ today at 11 a.m. PT / 2 p.m. ET: sforce.co/3sY6vKJ

Amazing to hear AAA/ACG's COO/CTO Shahreh Abedi talk with Agentforce Service 's @BrendaBown at #DF23 : "We are nothing if not known for our trust... We're making life easier for our agents so we can keep reducing that time of arrival."

Another great moment: "We must retain the member of today and gain the member of tomorrow: My son couldn't care less about talking to anybody, he wants to do everything from the palm of his hand"

There's so much need for immediate relief to thousands of families affected by last weekend's horrific terrorist attack on Israel and the ensuing war in Israel & Gaza: alternative housing, basic equipment, medical & mental well-being etc. Join us in supporting United Hatzalah and

.Grubhub is consolidating its tech stack with Salesforce. Chain Store Age shares how the on-demand delivery provider has saved $1M to date by doing so: chainstoreage.com/grubhub-stream…

I recently had the opportunity to share some thoughts on the latest AI-driven innovations in Agentforce Service with Sudipto Z. Ghosh. @Salesforce is redefining how service teams support their customers w/ the help of #AI. Check out my full Q&A on AiThority.com: ctt.ec/b60dy

Excited to be at #EnterpriseConnect sharing today's launch of Agentforce Service 's AI + Data-powered Contact Center: Expanded conversation mining, knowledge generation, article recommendations, and more....

Great take from Sheila McGee-Smith on our launch: "The one I find the most immediately useful to businesses is Generative Knowledge Creation. It allows contact centers to build their knowledge base by automatically creating articles from customer conversations." nojitter.com/ccaas/enterpri…

6th @Salesforce State of Service Report is out. #AI and #automation may present solutions for agents who spend just 39% of their time servicing customers amid internal meetings, administrative tasks, and manually logging case notes Ryan Nichols sforce.co/4bb59xj

Introducing Einstein Service Agent on Salesforce's new Agentforce Platform! Experience intelligent customer support with seamless collaboration between digital & human workers for rapid case resolution. 🔹 Seamless transfer & human handoffs across all channels 🔹 No writing