PaolaUccellari Thomas Cook Thomas Cook this is a terrible way to treat your customers elderly and disabled. Seen this lady's plea fir help on FB shared on all accounts.

PaolaUccellari Thomas Cook Disgusting service from #ThomasCook .. if this isn't resolved I will not be using their services in future!

PaolaUccellari Thomas Cook Absolutely disgusting to read this! What about Ripoff Britain or BBC Watchdog . I hope you get help, this is appalling, leaving 2 vulnerable ladies like this!

PaolaUccellari Thomas Cook This is such poor customer service! Looking at holidays and now know to stay well clear of Thomas Cook.

PaolaUccellari Thomas Cook BBC Watchdog disgusting treatment of a vulnerable customer Thomas Cook!!

PaolaUccellari Thomas Cook We won’t be using Thomas Cook again now. No faith that they will help if needed, even if it’s their error.

PaolaUccellari Thomas Cook Came across this post and really hope it can be resolved. This Morning can you help at all please

Damian Hinds will you please intervene on your constituents behalf. Two senior ladies have been badly let down by Thomas Cook and need support as a matter of urgency.

Please can you support these two senior ladies Helen Hayes 💙🌹 one of them is your constituent and Thomas Cook is failing to help them despite the error being theirs. Damian Hinds

PaolaUccellari Thomas Cook Thomas Cook you even listen to the phone call and admitted it was YOUR error. You now need to act to take responsibility for it!

Thomas Cook Cares this is NOT very good customer care! The ladies are 70 and 80 and seeing that it is a "clerical error" they should be treated fairly!

Thomas Cook this is very poor customer service especially for older ladies. You’ve admitted it’s your mistake. Do the right thing by them.

We did it!! My mum and her aunt have been upgraded to half board!! Thanks so so much for the amazing support and advice - has been incredible to “meet” so many kind and generous and clever people. People power won!! Will be telling them to eat LOADS!!