Nunca tinha reparado que as pessoas que usam óculos precisam mexer mais a cabeça (e menos os olhos).

.Stripe Press, you have one of the prettiest websites I've navigated for a long time... And your books... Very inspiring work, thank you! press.stripe.com/scaling-people

"There was also agreement that one wonderful way to tame our tendency to always want more is to persuade ourselves to want the things we already have." (William B. Irvine, A Guide to the Good Life)

"Arriving there is what you are destined for. But do not hurry the journey at all. Better if it lasts for years, so you are old by the time you reach the island, wealthy with all you have gained on the way, not expecting Ithaka to make you rich." (Roman Krznaric, The Wonderbox)

This is a very nice book list by DO Lectures dolectures.medium.com/the-ultimate-b…

#1. Nunca mesclar células no Excel.

"Don’t punish 100 percent of your Customers, or potential Customers, for what you are afraid 2 percent might try to do." (John R. DiJulius III, The Customer Service Revolution)

"Organizations assume that making a better service is about arranging websites, chatbots, kiosks, emails or phone calls. But in reality, the biggest influences on how well services perform are often to do with how an organization functions under the surface." (Kate Tarling)

Gostei do novo visual do Google Maps.

Como consultor, preciso usar todas as plataformas de vídeo chamada. De longe, a pior é o Teams. É uma relação de pura frustração...

This is going to change Service Design forever. rabbit.tech/keynote

Fascism and Communism both view the world as a place of conflict, but only Liberalism sees it as a location for co-operation. Watch the full presentation and panel discussion: bit.ly/CambridgeYNH.

"Hierarchies are brilliant systems inventions, not only because they give a system stability and resilience, but also because they reduce the amount of information that any part of the system has to keep track of." (Donella H. Meadows, Thinking in Systems)

Think different, Apple (Great work, kepano!)

O Itaú tirou do app a possibilidade de fazer pix pra quem não tá cadastrado. É isso? @efileno

Hey, Morning Brew ☕️! I have been trying to unsubscribe to some of your newsletters (not all), but it's impossible. I also sent a message last week, with no reply. Could you help me out, please? Thanks!

Good news: Early Bird pricing for #SDGC25 is extended to June 20! Transformation waits for no one—but we’ll give you more days. 📍 Dallas + Online | Oct 15–17 💡 Grab virtual now, upgrade later 🔗 bit.ly/43kdAp2 #ServiceDesign #SDN #DesignLeadership

It's not every day that you find such a basic error in a very popular operating system like Apple 's MacOS, even if it's in Beta. Here's my reporting of it.