Lots of action so far this year! ✅ Community News ✅ New Members ✅ Public Event Recordings and Recaps ✅ Member-Only Event Recordings and Resources ✅ Behind The Scenes serviceinnovation.org/q1-2022-recap-…

Summary and recording posted! Padma Sai Prasad of NetApp delivered a thorough review of how they handle the #KCS Evolve Loop. Click through for bonus chat highlights where the NetApp team shared TONS of extra details. thekcsacademy.net/2022/04/kcs-in…

Are you still using Tiers (or other escalation workflows) within your Support Team? There's a better way that benefits your business, employees, and your customers. #winwinwin #collaboration #customersupport #customerservice #EmployeeEngagement serviceinnovation.org/event/intellig…

🏆 We're proud to share our Visit our new name @KCSinAction! v6 Aligned designation for Yext Support Answers technology! This designation is granted to companies that offer customer support tools aligning with KCS® v6 best practices. yex.tt/3uWOACI

Coming up on April 28 with KCS v6 Aligned vendor, Yext! thekcsacademy.net/event/kcs-alig…

Verified for KCS v6 Fundamentals from Visit our new name @KCSinAction!. KCS v6 Practices Certification up next ✌️ credly.com/badges/b7f50f3…

Best Practices for #KCS Success Tyler Technologies May 26, 8-9 am Pacific ✅Improving findability ✅Coaching for success ✅Delivering relevant knowledge across the organization serviceinnovation.org/event/best-pra…

Backed up last weeks Fundamentals Certification with the full KCS v6 Practices Certification ✌️ from Visit our new name @KCSinAction! #kcs credly.com/badges/bb840cf…

How can you leverage voice of your customer at each touchpoint to create better product experiences? Join us on June 9 at 8am Pacific w/SearchUnify & Geotab to learn more! serviceinnovation.org/event/voc-driv…

Although considerable time, money, & effort go into periodically soliciting customer feedback, companies don't fully capitalize on the heaps of collected data. Sounds similar? Then our upcoming webinar with Geotab is a must-attend. 👉bit.ly/3LmhiC4👈 Visit our new name @KCSinAction!

Join us August 10 at 8am Pacific for our next KCS in Action: Optimizing Sales Support through KCS! Learn how Oracle implemented KCS, using Oracle Service Cloud Knowledge Advanced, to streamline their Sales Demo Environment Management and Support org. serviceinnovation.org/event/optimizi…

Q2 2022 Recap: New Intelligent Swarming Resources and Tons of Experience Shared by KCS Aligned Vendors! serviceinnovation.org/q2-2022-recap-…

We are very pleased to announce updates to the KCS v6 Adoption & Transformation Guide! --A summary of changes: serviceinnovation.org/kcs-v6-adoptio… --Join us on November 8 at 9 am Pacific to hear from the team that inspired and guided these changes! serviceinnovation.org/event/updates-…

Thanks to this team of Consortium for Service Innovation Members for leading a great convo! Especially insightful wisdom shared about setting expectations for change and the LOOPyness of KCS journeys. Summary of changes + recording: serviceinnovation.org/kcs-v6-adoptio…

KCS is a journey! Join us to learn from #KCS leader Jessica Wu of Alation about their overall program, key first steps in getting started, and adoption roadmap. Public Virtual Event, November 17, 8-9am Pacific serviceinnovation.org/event/kcs-in-a…

ICYMI...The KCS v6 Adoption Guide is now the KCS v6 Adoption & Transformation Guide! Please enjoy a 5 min summary of the changes, cultivated by a group of Consortium for Service Innovation Members. Recommended viewing for anyone on any part of a #KCS journey! youtu.be/7bwS01n7POA