Looking forward to it! Pls join the discussion! #STinsights Ravinder Gairola

Thank you for having me! Excited to join a diverse community to talk about the future of automation! #STinsights

A1-A #AI & #ML are helping companies re-examine their Operations, IT & strategy by automating complex business processes that require heavy #data computing & lead interpretation. @CIOStraightTalk Ritesh Jain Terry Mazza Samiran Ghosh 🎙🎧 - Co-Host of 3 Techies Banter #STinsights

A1-B #AI & #ML boost the automation potential to an extent where manual intervention can be avoided altogether & straight-through processing can be achieved. This means greater accuracy, better performance & more intuitive workplaces Andy Packham Iain Brown, PhD #STInsights

A1–C Across industries, this trend towards #IntelligentAutomation is driving compliance efforts, fraud prevention, emphasis on #data driven decision making, better #CX, cost & resource efficiency and #digitaldelight. Terry Mazza Ritesh Jain Iain Brown, PhD Andy Packham #STInsights

Absolutely. Employees will be able to focus on human-driven decision making and allow their digital colleagues to deliver the processes and products where it requires standardization and adherence to compliance. #STInsights @CIOStraightTalk Ritesh Jain

Using AI in any capability to be delivered whether it's RPA or analytics requires that the organization establish a governance framework that makes compliance, privacy, and security an absolute first. This instills and ensures customer confidence.

A2-A Almost every industry that we can think of, from #financialservices to #logistics, #entertainment & #travel, #tourism, #marketing functions, AP, AR & others are adopting #IPA to drive business value & better #CX. Ritesh Jain Samiran Ghosh 🎙🎧 - Co-Host of 3 Techies Banter Terry Mazza Iain Brown, PhD #STInsights

A2-B Industries are customizing automation based on emerging customer trends, business demands & the instant needs of their sector. EG. While #FS may deploy automation greatly for regulatory purposes, #travel is using it to improve customer retention. @CIOStraightTalk #STInsights

ROI is dependent on various factors of objectives. In the marketing operations space, initial focus was delivery optimization to increase the average handling time, decrease of service level agreements, error reduction, and compliance adherence for marketers GTM campaigns.

A3-A Intelligent Process Automation #IPA is further driving the adoption of #DataAnalytics #IoT #DesignThinking & other complex tech that is ultimately driving greater CX & employee satisfaction @CIOSTraightTalk Terry Mazza Samiran Ghosh 🎙🎧 - Co-Host of 3 Techies Banter Iain Brown, PhD Andy Packham #STInsights

A3-B Interesting example is HCLTech #digitalCOLLEAGUE which is powered by #RPA #AI #ML #BPM & provides preconfigured, deployable, role-based #digitalcoworkers. Use cases include invoice processing, credit scoring, customer service bit.ly/3rJNFBt Ritesh Jain #STinsights

A4 Human machine collaboration has brought opportunities to improve #CX, workforce productivity, revenues, #agility & real time data-driven efficient systems. Strong challenges include aligning workforce with business goals & shortage of talent. @CIOStraightTalk #STinsights

A5-A To create a future workforce capable of working with machines, organizations need to redefine roles, upskill & reskill talent on design thinking & the emerging transformative tech. Samiran Ghosh 🎙🎧 - Co-Host of 3 Techies Banter Iain Brown, PhD Andy Packham #STInsights

A5-B Training is powerful when there is proof that the root cause of the learning need is an undeveloped skill or a knowledge deficit. Leaders need to ensure that systemic issues like ineffective decision making & unaccountability are better managed with technology. #STinsights

Agreed Andy Packham ! This will be the focus of our fiscal year planning for the next 2-3 years to ensure we evolve the operational workforce to include both human and #digitalcolleagues to deliver effectively. #STInsights Ritesh Jain

Trust is founded on building a governance framework ensuring focus on compliance, privacy, and security. It is first and foremost in delivering any tech, especially in the world of #intelligentautomation Tanay Tandan #STInsights

Thank you for including me. I've learned so much and appreciate all of the insights and questions. #STinsights