Jim Harmon (@jimharmon) 's Twitter Profile
Jim Harmon

@jimharmon

Professional learning specialist/coach. I help P-12 educators and their orgs become their best selves. Rants about #custserv & opinions are my own. ADE2007

ID: 16438943

linkhttp://about.me/jimharmon calendar_today24-09-2008 19:17:13

10,10K Tweet

2,2K Followers

2,2K Following

Jim Harmon (@jimharmon) 's Twitter Profile Photo

C’mon United Airlines… 5.5 hour delay on Dec 30. 3 gates, 3 planes, 2 hours on a plane before deplaning. Now we don’t leave (maybe?) until 1:45 AM‽ You are screwing up Clevelanders’ ability to ring in 2025. The whole The University of Akron #zips Bball is on this flight! #custserv #fail

Jim Harmon (@jimharmon) 's Twitter Profile Photo

.Amazon is really starting to suck. Unreliable, broken promises, baited into “overnight“ shipping that takes nearly 72 hours, terrible service when things go poorly. Time for a change. #custserv #fail

Jim Harmon (@jimharmon) 's Twitter Profile Photo

So tired of Illuminating Company FirstEnergy Corp. outages in Lakewood Ohio in the dead of winter. Averaging one every two weeks. Repeatedly because of “equipment issues.” That’s a correctable problem. We’re frustrated! Public Utilities Commission of Ohio PLEASE HELP!

Jim Harmon (@jimharmon) 's Twitter Profile Photo

I love that Adam Savage publicly shares his hearing loss & tests the Apple AirPods Pro Hearing Aid! youtu.be/uykq5aJCwBw?si… via YouTube "No one who ever got hearing aids said, 'This was a bad idea!'" #accessibility #hearingloss

Sonia Nemani (@nemanisonia) 's Twitter Profile Photo

Sir respectfully, I’m a born and raised American citizen. Everyday I have and will continue to dedicate my life to the health and well being of our people and communities.

Sir respectfully, I’m a born and raised American citizen. 
Everyday I have and will continue to dedicate my life to the health and well being of our people and communities.
Jim Harmon (@jimharmon) 's Twitter Profile Photo

Shout out to the services in City of Lakewood! I’m a lifelong resident of this great city and they are always consistent and professional. Talking to you, Refuse and Recycling! #lakewoodohio #custserv

Jamie Clark (@xpateducator) 's Twitter Profile Photo

📡 CHECKING FOR UNDERSTANDING! A powerful pair of one-page guides on why checking for understanding (CFU) matters — and how to make thinking visible and respond in real time… 🔁 REPOST and download them for FREE from my website: 👉 jamieleeclark.com/graphics

📡 CHECKING FOR UNDERSTANDING!
A powerful pair of one-page guides on why checking for understanding (CFU) matters — and how to make thinking visible and respond in real time… 🔁 REPOST and download them for FREE from my website: 

👉 jamieleeclark.com/graphics
Jim Harmon (@jimharmon) 's Twitter Profile Photo

This has been the most trying #custserv experience I’ve ever had with United Airlines. Sitting Cleveland Hopkins International Airport (CLE) since 7am for an 8:40 am departure which is now scheduled for after 9 pm this evening. In what illogical world does this happen‽ 14 wait? Cancel it already! #fail 🤬

Jim Harmon (@jimharmon) 's Twitter Profile Photo

How awful is Home Respiratory's customer service? Ridiculously poor... Played whack a mole with their phone system today tryin to get medical supplies. It was an exercise in futility. #custserv #fail

Jim Harmon (@jimharmon) 's Twitter Profile Photo

I am always amazed by great #custserv, and I got it today from Que at the @fedex office location in North Olmsted. They are so friendly and kind, it left such an impression on me! #fedexoffice #FedEx

Jim Harmon (@jimharmon) 's Twitter Profile Photo

For shame on Ideastream News and Cleveland State for destroying WCSB, one of the strongest cultural threads in the fabric of the City of Cleveland! As a supporter of public radio and distinguished alumni of CSU, I withdraw all support until this cultural touchstone is restored.

The Dawgs - A Cleveland Browns Podcast (@thedawgspodcast) 's Twitter Profile Photo

Someone asked AI to evaluate the Browns historical struggles in the NFL. Even Google Gemini couldn’t make sense of the perpetual incompetence of the organization. “The Browns post-1999 record is considered a significant outlier in modern professional sports. The combination of

Someone asked AI to evaluate the Browns historical struggles in the NFL. Even Google Gemini couldn’t make sense of the perpetual incompetence of the organization. 

“The Browns post-1999 record is considered a significant outlier in modern professional sports. The combination of
Jim Harmon (@jimharmon) 's Twitter Profile Photo

Short lived attempt Take 5 Oil Change: went to W. 150 near I-71 in Cleveland. Manager said she’d take $10 off $300 service. Look at receipt, no discount. Try to call for two days: no answer, mailbox full. Called Cleve area office, waited on hold 15 & gave up. #custserv #fail

Jim Harmon (@jimharmon) 's Twitter Profile Photo

Just left Value City Furniture without a purchase when the sales associate quoted me $80 delivery and then switched it to $229 because I didn’t spend enough. Uhm. Wow. #baitandswitch #custserv #fail