Can you hear me now? Help your agents cut through the noise with automation that can fill in the blanks when call quality is less than ideal. Gain rich #insights from agent #rants about the tools they need at bit.ly/3hFPD2j #cx #callcenter #callcenterlife #kcs #km

Does counting mistakes really count as coaching? Make a real impact on your agents' performance with real-time agent assist. Gain rich #insights from agent #rants about coaching and more at bit.ly/3hFPD2j #cx #callcenter #callcenterlife #kcs #km

Agents feeling overwhelmed? Eliminate the need—and pressure—to memorize your entire knowledge deck with an automated learning solution. Check out the rich #insights your agents share in their social media #rants. bit.ly/3hFPD2j #cx #callcenter #callcenterlife #kcs #km

Missed our August webinar, "How to Cut Call Center Agent Onboarding Time in Half"? You can catch the full recap on our website. Click below to learn how you can slash #contactcenter #onboarding time with #AI and #RPA. bit.ly/3gqmrMV

What goes around comes around—and coaching is no different. Stop the random feedback cycle and see real results with real-time agent assist. Learn more at bit.ly/3hFPD2j #rants #insights #cx #callcenter #callcenterlife

The Three Cs of Customer Experience are Consistency, Consistency and Consistency. How to deliver consistent CX when you have siloed channels, disparate backend systems and a customer service workforce that is in constant attrition? bit.ly/30h2Er3 #jacada #automation

With COVID, you see AI and RPA often prescribed in the recipe for recovery and re-imagination. Simple questions you should ask to understand what a vendor means by "AI" and "RPA". bit.ly/348HhJR

Want to help your agents? Start with these 4 types of interactions they struggle with the most. Get free access to Gartner's research and develop your own blueprint for agent assist. bit.ly/2P6oPxT #contactcenter #stress #agentassist #ai #rpa

Boost contact center productivity and the customer experience by harmonizing disparate systems into a unified agent desktop. Check out how a flexible case management system drove up responsiveness and CSAT. bit.ly/3fsZqJE #contactcenter #aht #workflow #automation

The forgotten contact center agent is somehow at the center of innovation and transformation. How did this come about? How can AI and RPA help your agents help your customers? bit.ly/3fppVj4

How is Agent Assist different from the rich and diverse set of technologies and applications in your CX tech stack? bit.ly/3uasGJg #ccaas #crm #kms #agentassist #ai #rpa #contactcenter

Is your IVR as smart as your customers' smart devices? Create a smoother customer journey with a multimodal #virtualagent that's already familiar to them. #multiexperience #ivr #virtualassistant #visualivr #cx #digitaladoption #autonomouscx bit.ly/2U0pCCQ

Not sure where to start with RPA in your call center? Check out these popular RPA use cases. bit.ly/3otwEKU #contactcenter #rpa #automation #attendedrpa

Transcend channel specific thinking with a multiexperience toolkit that harmonizes your existing assets and elevates your CX -- Intelligent Self-service that helps you engage your customers where they are. bit.ly/3ibKqgP #multiexperience #digitaladoption #effortless #cx

Why you should look to attended RPA to maximize the return on investment? bit.ly/330Zbi8 #attendedrpa #rpa #automation

Call Deflection should be a key aspect of your digital self-service strategy, as customers don't naturally choose the most effective or efficient channel when they need help. Learn how intelligent self-service can help customers discover #effortless #cx. bit.ly/3gATSJJ

Why do your customers enjoy talking to personal assistants on Alexa and Google Assistant, but hit zero to opt out of your #IVR? More importantly, what should you do about t? Skip the hype, tune in and learn about #multimodal and #conversational IVRs. bit.ly/32YOYBw...

According to Forrester 8 out of 10 tasks performed in the call center today can be automated. But, how should you get started? Learn how to automate mundane tasks on the agent desktop with #RPA and reduce #errors and #AHT while you're at it. bit.ly/3hYjwd9

Is RPA like screen scraping? How to know when your RPA tool is relyng on screen scraping techniques to automate an application? More importantly, why does it matter? bit.ly/31Zn21j #rpa #screenscraping #changemanagement

We are now a part of Uniphore! Make sure to follow for all the latest Uniphore news and #AI & #automation industry insight. uniphore.com/press-releases…