Got #healthcareCX & #CFM on your mind? Check out this brand new Forrester blog post from me & Colleen about yesterday's announcement that Press Ganey Plans To Acquire Forsta forrester.com/blogs/press-ga… #customerfeedbackmanagement

Dr dre for mvp #SuperBowlLVI

Customer service JetBlue is killing it today.thank you!

Join me!

Excited to see some clients and colleagues in 3D! #FORRCX

Loving story time with the brilliant @katytynan about virtual culture #ForrCX

What Amex, Capital One and TIAA learned by applying AI to contact center transcripts 360magazine.com/2022/07/06/wha…

The 2nd Age of Martech has arrived, and it’s all about convergence in ecosystems by Scott Brinker customerthink.com/the-2nd-age-of… via @CustomerThink

4 Ways To Receive Better Voice Of The Customer Input By Phil Britt Via CMSWire.com bit.ly/3KPUWdL #marketing #VOC

In a new byline for destinationCRM, Forrester’s David Truog outlines why #chatbots keep disappointing customers and why #marketers need to be part of a solution in fixing this. #CX forrester.smh.re/3-7

A quick language lesson is a great start to #NICEsummit

#truthbomb to start the day at #NICEsummit #makeexperincesflow

Opening the day at #NICEsummit 2022, our CEO Barak Eilam shares four key trends shaping the New Era of #DigitalCX. We are ready to soar, and today we are sharing how with industry analysts and peers in Marrakesh, Morocco. #CXone #CXi #MakeExperiencesFlow

The need to help overcome organizational silos and skills gaps can’t be underestimated #NICEsummit

A perfect evening in the desert #MakeExperiencesFlow

Thank you ⁦NiCE⁩ for an incredible few days!

The most wonderful time of the year - Predictions season! Forrester launched #ForrPredictions for 2023. These predictions analyze the trends in different topics and industries, to help business leaders see around the corner and thrive in the year ahead. forrester.smh.re/4aT

Patagonia has always been an outlier as a company that prioritizes purpose over all else—with bold actions that show its authenticity. As businesses continue to lean into #brandpurpose, be sure what you say is what you do. Forrester forrester.smh.re/4fW

Does this sweater make me look cute? ❤️ #Adopt 📸: Barbara from our Boston location

Another great event! #NiceSummit