From all of us at Farfetch— Our thoughts go out to everyone affected by this unprecedented pandemic. Our first priority is always the health and wellbeing of our customers, our people, and the boutiques and brands who work alongside us.

Hi there nikusha We're sorry to hear of your experience and would love to look into this for you. We're currently unable to reply to your tweet directly. If you can DM us your order number, we can share this information with our Customer Service team.

@EmilyKateDale_ Hello, we're so sorry for our delayed response! Please send us a DM so that we can look into this!

@SR492i Bonjour et merci pour vos commentaires - il est grandement apprécié!

@mattysampson4 Hello, delivery dates depend on where an item is coming from & your country. We estimate delivery within one week or less!

@youmeathelyer Hello, can you please send us a DM with the Farfetch ID of this shirt? We would be happy to investigate!

@ERIKHAX_ Hello Erik, thank you for reaching out to us! We have sent you a private message regarding this issue.

@Teflah_91 Hello, sorry for our delayed reply! To keep your information secure, may you send us a DM so we may send you an order update?

@ibe2unique Hello, we're sorry to hear that! If you want us to investigate anything regarding your order status, please send us a DM.

@kariscofield Hello, we're sorry - our phone line should be fully functioning for you! May you please send us a DM with your order details?

@osmansafi3 Hello, we've sent you a direct message regarding this issue!

@sarahpnu16 Hello, we do have a promotion for first time customers to receive 10% off! Please send us a DM for more details!

@boyonfilm Hello AJ, thank you so much for bringing this to our attention! We'll be correcting this error immediately.

@simme0 Hello, please send us a DM with the item you're interested in and your delivery country. We're happy to look into this for you!

@Its_Mishale Hello Mishale, we're excited too! Please let us know if you have any questions or concerns about your new purchase.

@TheJElliot Hello James, we're happy to hear your order is on its way! If you have any issues with your purchase, please send us a DM.

@Its_Mishale Hello Mishale, we're so happy to hear that! If any issues come up, please reach out to us. We're always happy to help!