Are you geared up to handle the nuances that could easily disrupt the fluidity of your #customer service. Micah Solomon provides four handy steps to resolve any customer complaint bit.ly/3jfqYAV

Customer Complaints: Are They A Curse Or A Blessing? bit.ly/2QSZfJT via Astrid Pocklington of Enghouse Interactive

Congratulations to Enghouse Interactive partner @Node4 , who has been elevated to Silver Status in on the Enghouse partner programme based on the growth achieved through its dedicated collaboration business unit N4Engage bit.ly/3mB2EvR

Survive and thrive in the new CX jungle. Join Jeremy Payne from Enghouse Interactive on the final day of our Convergence Summit this year to learn how. Sign up here: bit.ly/3480wD0 #CX #BTLCS20 #businesschange

Discover these five trends set to take next year by storm, as companies are predicted to increase adoption of #personalised #omnichannel, #chatbots, and #AI. Find out more in Forbes: bit.ly/3cAgZUA

More and more companies are now using #chatbots to interact with their #customers and ease employees’ workloads, but what should companies know before implementing them to achieve success? via TechRepublic: tek.io/3l76efF

63% of #contactcentre leaders agree that their customers can resolve issues easier thanks to the usage of #chatbots and virtual assistants. Our latest infographic shows why #AI and #automation are pivotal technologies for any company's long-term success. bit.ly/34v8KWh

Find out how you can leverage #AI within the #ContactCentre to transform your #CX. Join Forrester and Enghouse Interactive on 21 October. Sign up now to reserve your place. bit.ly/2SADHTm

Download the latest Forrester report on Top 3 Customer Service Megatrends in #2020 to learn how #AI empowers your agents to drive better #CustomerExperience (#CX). #ai #artificialintelligence #machinelearning #custserv bit.ly/3iDDObs

AI will power 95% of all customer interactions by 2025, including live telephone and online conversations. Take a look at our latest infographic to find out how #AI can empower your agents to deliver an improved #CX. bit.ly/34v8KWh

Find out why providing a positive #customerexperience is vital, regardless of the channel in the first of our 3 part blog series around #AI #customerservice #automation #ai #customerservice #automation bit.ly/36JEoSu

80% of service decision makers believe #AI is most effective when deployed with – rather than in place of – humans. Download our latest infographic and find out how AI empowers super-agents for improved #CustomerExperience. bit.ly/34v8KWh

Cloud technology has been the linchpin to delivering effective customer service during the pandemic. But what are the key considerations you should take into account when moving to the #cloud. Enghouse Interactive Astrid Pocklington Customer Experience Magazine bit.ly/3dRj5Qt #CX

Just Posted: How to Survive & Thrive in the New #CX Jungle UC Today guest host and CX Expert, Clare Muscutt, hosts Jeremy Payne, Group VP of Marketing and Alliances at Enghouse Interactive uctoday.com/contact-centre… #ucoms #ucnews #contactcentre #contactcenter #customerexperience

Over 75% of medical professionals are currently using, or plan to use #telehealth solutions. Here is a comprehensive guide that will help you put a solid virtual health strategy in place. bit.ly/38TQHNe #video

Is It Time to Use Video for Customer Conversations? callcentrehelper.com/time-video-cus… Enghouse Interactive #cctr

The pressure to perform and to keep to deadlines may seem relentless, but there are steps we can take to overcome the lockdown blues and work more productively. hubs.li/H0FjFrW0 Astrid Pocklington Enghouse Interactive

The Impact of Knowledge on Current Customer Satisfaction callcentrehelper.com/impact-knowled… Enghouse Interactive #cctr

Enghouse Interactive webinar to reveal how technology is revamping social housing customer service in the contact centre contact-centres.com/how-technology… Enghouse Interactive #cctr #contactcentre #contactcentres

The Augmented contact centre with Microsoft Teams: the future of omnichannel by Steve Natress with Enghouse Interactive at #Commsverse events.justattend.com/events/confere…