Using a little bit of content design, our GOV.UK Notify team collaborated with Leicester City Council (Leicester City Council) to reduce the cost of sending text messages. Read more: gds.blog.gov.uk/2022/07/20/how… #ContentDesign

This was such a fantastic training course! I could have listened to John’s advice and stories for many more days, as it is I’m super excited to get coaching, and perhaps take a look at my ambitions and ways of working too 🔍

Sad that I couldn’t make this kick-off session but it’s great to see so much happening in the content design space in Wales. Looking forward to seeing what comes next… #Content #Design #Community #TeamWork

As I Content Designer, I love getting involved in the early stages of a project. Having a proper understanding of what we're doing and why is so helpful 💥 Why Content Is Such A Fundamental Part Of The Web Design Process smashingmagazine.com/2021/04/conten… via Smashing Magazine 🇺🇦 🏳️‍🌈

It really is a great team, I've learned so much since joining back in March. Want the same? You know what to do! #Jobs #Careers #Digital #Agile

Delivering good services is HARD, but the problems we have aren't unique After nearly 2 years of The School of Good Services here are the top 10 most common causes for bad service design… good.services/blog/rwfxy0ww6…

Are you part of a design community or thinking of setting one up? Then have a read of Jaskiran's blog post. It's about what our community of service and interactions designers is doing to set standards and grow capability across DfE. dfedigital.blog.gov.uk/2022/04/11/des….

It was very sad to say goodbye to Joanna Goodwin yesterday, but it was lovely to spend some non-work time with some of the team before Jo went. And thanks for the gift Jo, of course stationery is always a winner ✏️📒😄

Lessons from the Digital Transformation of the 🇬🇧UK’s Universal Credit Programme. ⬇️⬇️⬇️ beeckcenter.georgetown.edu/lessons-uk-uni…

Getting started in #ContentDesign? Experience and qualifications can be gained as you go, with the right attitude and approach. I wrote about qualities people may already have that make them well suited to the role: waleslocalgovernment.digital/training/conte… #Content #Design #Digital #UCD

Over the moon to see the Accessibility profession in the government DDaT framework! gov.uk/guidance/acces… This is the culmination of a year's work that @cfunn and I lead on, with lots of help from Richard Morton (he/him) and accessibility leads at other departments. 🎉

Some really interesting projects have come out of the Local Government Digital Transformation Fund. I'm looking forward to seeing how they progress! #LocalGov #Digital #Transformation

It's so important to remember that we're not designing for a mythical 'ideal' user - people are dealing with plenty of things other than our services. This article by @natalie_shaw has some really useful ideas to help people in difficult moments: link.medium.com/FdKvYdjyytb

"The transformation begins not so much by thinking outside the box / silo, but by linking the boxes, by reaching out and finding others who want to be part of the transformation." Transforming Organizational Culture, from @gerrymcgovern: medium.com/@gerrymcgovern…

We encourage teams to work in the open. It's not always easy but it's worthwhile because it helps us: ✏️ own our own narrative 🧠 attract talent 🤝 build trust 👩‍👩‍👧‍👦 create a community ✅ make governance easier @amymcnichol explains more: digitalblog.coop.co.uk/2022/10/19/why…

Super excited about this! 🔜

Love this 💛

What a day! A great day🙂 It was fantastic to see so many local authorities, together with colleagues from Welsh Gov, third sector and more working together to make Cost of Living content better for citizens. My brain is fizzing with ideas now, need some time to digest!

Like many, I find dealing with numbers intimidating. Particularly finances, where I'm anxious I'll get something important very wrong. This poster looks great - making things clear and reducing stress for those who struggle with understanding numbers: designnotes.blog.gov.uk/2022/11/28/des…

If you're a User Researcher looking to work on interesting projects that really make a difference - we are hiring in the WLGA Digital team! #Digital #UCD #UserResearch #UserResearcher wlga.wales/user-researche…