Now the term is "strategic dysfunction." And gotta hand it to Gartner because many marketing leaders (hands raised) in the audience agree when asked if they've experienced it. #gartnermktg

Long-term vision. Work better with others. Plan scenarios. Make customer-centric decisions, not organization-centric. Great. But my marketing automation platform takes 45 minutes to load email data. Reality: Tools, processes. ROI pressure hold marketing back. #gartnermktg

CEOs and CFOs want from CMOs: Enterprise operators Market shapers #gartnermktg

#gartnermktg when you realize you're the only one live tweeting the Keynote, realize it's no longer 2017 and start to reassess your existence, having your Ghost of Conference Tweeting Past break the bad news about your outdated social media approach.

This could be a presentation on the Bad News Bears before Kelly Leak joined the team. That's how bad it seems for CMOs and how much work they have to do, if you buy the data. #gartnermktg

CMOs hearing ROI. #gartnermktg

Thanks for the share! Keep up the great work on the Karen Read coverage.

#KarenRead #KarenReadTrial youtube.com/watch?v=g8rlot… How do the Karen Read jurors and deliberations stack up against history's most famous trials? Vinnie Politan, you would crush this topic. #bigfan

What do #CaseyAnthony #OJSimpson #Tedbundy juries and trials have in common with the #KarenReadRetrial #KarenRead jury and trial? Turns out, Karen Read jurors are taking longer than quite a few of these historic juries. youtube.com/watch?v=g8rlot…

KAREN READ movie in the works from Compelling Pictures and Aidan Kearney... #KarenRead #NotGuilty theinsneider.com/p/karen-read-m…

We've already got the casting set. youtube.com/watch?v=C6Lrni… #KarenRead #KarenReadTrial #karenreadmovie

How Karen Read Juries Stack Up: Scott Peterson: 50+ hours Karen Read Trial 1: 27 Karen Read Trial 2: 22 George Zimmerman: 16 Johnny Depp v. Amber Heard: 13 Casey Anthony: 11 O.J. Simpson: 4 #KarenRead #KarenReadTrial #notguilty Our analysis: youtube.com/watch?v=g8rlot…

youtube.com/watch?v=nh68sV… Dexter Dexter #DexterResurrection Our take: best season since Trinity. Matches the intensity.

#Xperience25 Genesys CEO Tony Bates kicking things off in Nashville. Customer journey friction is a breakdown in trust.

#xperience25 Genesys CEO: Agentic AI is going to be huge.

Hello. Hello. Beueller. Frye. Anyone in this app called X talking about #xperience25? Setting the scene for Day 1 keynote with Genesys in Nashville. I'll be here listening to stories for CMSWire.com first news out the door 10 ET. Green Day rules.

#Xperience25 Big theme is AI-powered experience orchestration, moving beyond single-agent AI. Genesys

Who unknowingly interrupted a phone chat by Genesys CEO Tony Bates for an #Xperience25 selfie high up in the Gaylord Opryland Resort Nashville skies? Tony in a Q&A was very real about contact center agent attrition. We need to empower and actually take care of these agents, he said.

Let's goooo. Sitecore #sitecoresym who's got a story to tell about practical AI implementation and success?

My word for Drake Maye: effortless.