Our research on the life-changing effects of improved rural connectivity is published, including video footage of consumers' and micro-businesses' true stories and our recommendations to help those left behind #rural #connectivity #fairness ALT: man looking at phone in a field

Hear our story, ask us questions, and learn how you can invest and become a voting member of our cooperative.

Our new report Closing the Gap looks at how companies that provide essential services like energy, water and telecoms can better identify and support customers who are in need of help. Report here: tinyurl.com/mr3bumh6 1/7

Please everyone help find my grandson Tom Jones Ruth Langsford Sheila Ferguson 3° Janey Godley Caring.com Missing People

What a great day! Building on our parliamentary event last week, we’re excited to get the #PushedUnderPushedOut report live. capuk.org/news-and-blog/…

Domestic energy debt is at an all time high, over £3bn. At least until the next increase. Debt charges in energy bills do not directly reduce anyone's debt with their supplier. A proper #HelToRepay scheme is needed to genuinely help people.

There are rules that a supplier must follow if you're in energy debt. If you're struggling, it is best to speak to them as soon as possible. #DebtAwarenessWeek

Energy jobs 🚨 I'm hiring Senior Policy Researchers and Policy Researchers to help us get ready for our new role as the heat networks consumer advocate. This is a unique opportunity to help build a team and function from the ground up. Ads below, message me if you want to chat!

Ombudsman Rob Behrens reflects on seven years as the Ombudsman, his early life and career and his future plans in his final blog and podcast. Read his farewell blog and listen to the podcast: orlo.uk/daZvu

No weekend plans? What better way to spend it than applying for a Senior Policy Researcher role where you’ll spend your days making sure consumers are at the heart of energy policy. It’s probably going to rain all weekend so why not turn Netflix off for an hour and apply?!

More than 2500 customers were wrongly moved to prepayment and are rightly receiving compensation. ofgem.gov.uk/publications/c…

More details in the full report👇this is the first in a planned series of protection gap reports which will identify good practice and policy solutions to improve the experiences of our energy consumers. 4/4 citizensadvice.org.uk/policy/publica…

When you're poor you pay more for things like energy, insurance and credit. But you also pay more due to the WAY YOU PAY for these things too. youtu.be/wLgvb8AnXxA?si… via YouTube 👇👇👇

I was asked to write about what CAP's Social Policy Manager does on an average day - so I gave the people what they asked for with a minute by minute account 😂 Take a look! capuk.org/news-and-blog/…

Every quarter, Citizens Advice publishes its star rating, which ranks energy suppliers based on their customer service performance. For the first time, we’ve now published a series of charts which compare suppliers’ performance going back to 2017. citizensadvice.org.uk/policy/publica…

Of our closed public service complaints for 2023-24, 201 were closed at the investigation stage while the remaining complaints were closed after a detailed assessment. We upheld 72% of the investigated complaints. Read more on our annual statistics here: tinyurl.com/ycyur9st

With water bills set to rise above inflation over the next 5 years, the key conversation we need to be having is how to fix the broken system of water social tariffs to ensure that those on the lowest incomes are shielded from these rises. Short🧵 theguardian.com/money/article/…

Our latest Money Advice Trust report sets out how inflation impacts our clients. And it's grim, esp for renters and single-adult hhs: more face deficit budgets, w a 21% increase in av value of rent and energy arrears since last yr. But a new govt presents a new chance for change....

Steven Schumacher has had 2, proper league games in charge of Bolton Wanderers & here’s how they’ve set up 👇 (🧵) RT’s appreciated Both of the games Bolton won, at home vs Crawley & away vs Shrewsbury, 7 goals scored, 5 goals against & 6/6pts gained #bwfc

. Give Blood NHS 🩸🩹 has put out an urgent call for 200,000 donors to come forward. Giving blood is one of the most rewarding things you can do. Come & experience how good it feels to save lives. Book an appointment or register today ❤️🙏👇 blood.co.uk