Increasingly, I have a theory that any knowledge in an organisation that's not shared publicly in some way, will eventually be lost

Probably the best thing you'll see today. In 2017, a group of developers hilariously competed for who could create worst volume control interface in the world. The results 🧵 1/22

I'm thinking of setting up a hotline for national press and government ministers where they can dial a number and for a small charge I can confirm it's called the Equality Act and not the Equalities Act. Could this make my fortune?

Our Vulnerability Academy Practice Network gets to hear from Jonny Timpson OBE about the UK Commission on Bereavement Not part of the network? Then you need to get onto the Vulnerability Academy! moneyadvicetrust.org/training-and-c… More about the Commission ---> youtu.be/l3mHwoARQJk

A new call to connect people to the support they need through a "tell us once" system Citizens Advice Energy we've been calling for this since 2020 - what's been happening since? 🧵(1/4)

But no single regulator can make this happen - they only have the ability to direct the firms in their sector. So we need Government to set up a taskforce to agree the scope of this system and ensure firms participate citizensadvice.org.uk/Global/Citizen…

On a personal note, I'm disabled and am on the Priority Services Register with my water and energy firms. But I found the process far better registering with a pilot for cross sector data sharing from chris fitch & Dan Holloway - supporthub.experian.co.uk

We’ve launched a new training course, ‘Consumer Duty in action: using behavioural science to communicate with vulnerable customers’ for creditor staff. We are delivering a public session of this course for the first time this month, find out more: moneyadvicetrust.org/training-and-c…

Entering the world of vlogging.... The poverty premium in insurance in 1.5 minutes. What it's all about and what needs to change. Nobody should pay more for being poor...

I am going to be running free weekly assistive technology design workshops if anyone is interested in joining us. Each week will have a different theme, but they will all be related to making protest and activism more accessible.

So sad to hear that Howie Becker has left us… a great forever irreverent and brilliant o sight full mind. nytimes.com/2023/08/21/boo….

Our new report Closing the Gap looks at how companies that provide essential services like energy, water and telecoms can better identify and support customers who are in need of help. Report here: tinyurl.com/mr3bumh6 1/7

We're back. Shorter, crisper, and even more practical.

This is one of the best conversations we've ever had on the podcast - practical, insightful, and to the point.

And there's a bonus episode too - with the Money Advice Trust's 'data goblin' Phil King sharing new results from our annual vulnerability survey.

Cannot recommend this episode highly enough - please listen!

Making impossible choices because of rising costs is wrong for anyone - for older people on fixed incomes it is disastrous. Read Independent Age’s new evidence here and please repost 🙏

Proud to be working with Scope CitizensAdvice MoneySavingExpert, Age UK (now @age_uk), EnergyActionScotland & National Energy Action on a call for a new social tariff for energy customers. If not now, then when? Fair By Design Martin Lewis

📢High energy prices continue to impact millions of households. In our latest #Vulnerability Matters podcast @drrosechard joins chris fitch to explore how the impact of being cold affects us in physical, mental, financial and social terms ➡️soundcloud.com/vulnerability-…

Money Advice Trust responds to Government’s new Share Once Support Register moneyadvicetrust.org/latest-news/mo…