When done right, #chatbots have the ability to reduce reoccurring requests, so service agents can work on the more difficult tasks. Find out more in our latest report bit.ly/2Oq2B8B

New Study! Download your copy of the SAP Consumer Propensity Report Australia 2018 bit.ly/2JbMBAZ #SAP #CCO #customerexperience

We’re live at #CCOSydney! Looking forward to some exciting conversations around all things #CX. A huge thank you to our sponsors Zendesk Verint @smartvideoaus @visioncritical @StrativityGroup Confirmit SAS Software @Teleperformance SAP Usabilla MaritzCX, An InMoment Company Genesys Resonate Solutions

It's the last day of #CCOSydney! Chris Brown, Sr. Director of CX Management will be discussing if #AI holds the secret to #CustExp success in our keynote happening now - you don't want to miss it! CCO Hangout #ConfirmitLive

We have more data, more channels & more touch points... #AI is a helpful and useful solution but is it okay to put all of our faith in the hands of robots? Our own Chris Brown is explaining how to get the balance right in our keynote now #CCOSydney. #ConfirmitLive CCO Hangout

As the emphasis on #customer-centricity grows, so do the challenges that come with successful #transformation. bit.ly/2JuDiw8

We are excited to announce Tracy Robertson, Global VP - Customer Experience at Kimberly-Clark will be speaking at the upcoming #CCOIUSA! Register today and join the growing list of #CCO's, #CX & #CS leaders in Atlanta across February 5-6, 2019 bit.ly/2Qr6EOP

NEW RESEARCH REPORTS: Access the Harvard Business Review and Strativity Customer-Centric Strategies and Organisations Change Reports #CX #Customerexperience #strativity bit.ly/2RD6sw1

Our panel of #CX rockstars will be discussing the myths, pitfalls and potential of #design #thinking, save your seat here: bit.ly/2z8Ogno

Chief Customer Officers & Influencers, USA is pleased as Punch to announce and welcome on board new lead sponsor Zendesk! Join us February 5-6 2019 in Atlanta: bit.ly/2OJT8V3 #journeymapping #designthinking #Insights #digitaltransformation #customercentricity #CCOIUSA

In the lead up to the Chief Customer Officers & Influencers Forum we interviewed senior customer experience professionals across North America and Europe. bit.ly/2FnCcE9

Just over two hours until we go live: #CX #Design Thinking: The Myths, The Pitfalls and The Potential bit.ly/2BDxPAZ

The early bird catches the worm! Final days to secure your Early Bird ticket and attend Chief Customer Officers & Influencers, USA! Register online: bit.ly/2QnE6ZX #CCOIUSA #CX #CS

Chief Customer Officers & Influencers, USA is pleased to officially announce our newest lead sponsor, Sparkcentral! Join us Feb 5-6 in Atlanta to network, share, & gain valuable #insights with the CCO & CX Leaders Community: bit.ly/2DVNKfN #customercentricity #CCOIUSA

At Chief Customer Officers & Influencers, USA we couldn't be happier to announce and welcome lead sponsor Gongos! Join us all in Atlanta to network, share, and gain valuable #insights with the #CCO & #CX Leaders Community: bit.ly/2DQPKWo #customercentricity #CS #CCOIUSA

Hear Camille Nicita, President & CEO and Sarah Tarraf, Director Customer Experience at Gongos speak on 'Embedding Customer Centricity into Operations' at #CCOIUSA happening this Feb in Atlanta. View the full agenda online: bit.ly/2BOCyzK #CX #CustomerCentricity

Join Dutta Satadip from Pinterest for the Opening Keynote at #CCOIUSA: 'How to Lead the #CustomerCentric Revolution!' View the full agenda online - bursting with #CX / #CS workshops, masterclasses, discussion groups and live debates - & Register today: bit.ly/2QbiPmF

How do you make #CustomerCentricity the Heart of Your #DigitalTransformation? Join this focused session with Zack Hamilton from #Aarons to find out, network and share ideas at the upcoming #CCOIUSA. Register today and join us in Atlanta in Feb: bit.ly/2BRI7xD

MIT Technology Review report, Human + Bots: Tension and Opportunity. Download this report to access complete results of the global research. bit.ly/2UhzoMd #Genesys #CX #Customerexperience #Artificialintelligence

Where Can #Automation Be Used for Greater #CustomerEngagement? Come along to this panel discussion and join the conversation at #CCOIUSA taking place in Atlanta, February 5-6. View the full agenda & register online: bit.ly/2ro94mv