Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

In preparing for battle I have always found that plans are useless, but planning is indispensable.

When you cease to dream you cease to live

Hire character. Train skill.

The happiness of your life depends upon the quality of your thoughts; therefore guard accordingly.

The critical ingredient is getting off your butt and doing something.

It’s easier to ask forgiveness than it is to get permission.

The critical ingredient is getting off your butt and doing something. It’s as simple as that. A lot of people have ideas, but there are few who decide to do something about them now. Not tomorrow. Not next week. But today. The true entrepreneur is a doer not a dreamer.

The challenge is not just to build a company that can endure; but to build one that is worthy of enduring.

Don’t treat your customers like a bunch of purses and wallets.

My son is now an ‘entrepreneur’. That’s what you’re called when you don’t have a job.

The man who does not work for the love of work but only for money is likely to neither make money nor find much fun in life.

I was always looking outside myself for strength and confidence, but it comes from within. It is there all of the time.

I don’t have big ideas. I sometimes have small ideas, which seem to work out.

Happiness depends more on the inward disposition of mind than on outward circumstances.

Entrepreneurship is living a few years of your life like most people wont so you can spend the rest of your life like most people can’t

Lend your friend $20. If he doesn’t pay you back then he’s not your friend. Money well spent.