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Chris and Andy how about a photo of the team?

@GlobalPaymentUK Hi we have problems with the pdq machines, the broadband is connected by ethernet cable?

@GlobalPaymentUK Not Working....at all!

@GlobalPaymentUK Hi does this mean to switch it on and off?

@GlobalPaymentUK we have tried your power cycle step on the igenico device but it does not work.

@GlobalPaymentUK @impett22 Sorry Global payments should not sellthis as part of the agreement, they should give it as a back up!

@GlobalPaymentUK yes we have...followed the instruction for ingenico devices..now working

@GlobalPaymentUK sorry NOT working. ..

@GlobalPaymentUK why when the network is down global payments can't have someone at least on twitter to update your customers ?

@GlobalPaymentUK surely you have a emergency back up plan?

We have 2 terminals back on line by putting in an analogue line. put the line in the correct socket in the base. the unit should auto config

If auto config does not work then press menu F3 password then f3 f3. to choose prefix. slower but taking payments. should work...good luck

@JaneIndiala @GlobalPaymentUK sorry not good that the global payments twitter team went home at midnight on Friday.

@JaneIndiala @GlobalPaymentUK ..off 2day as well..poor from Global payments. Instructions to get backup running was poor. Should be easy.