Top story: Fabrizio Bustamante Escudero: 'Smart contact lens. By CNET #100daysofcode #WearableTech #AI #Technology #Tech4Good #5G #IoT #innovation #Socialmedia Cc: Dr. Marcell Vollmer #StaySafe #CES2026 Franco Ronconi 🇮🇹 Margaret🌴Siegien 🐦📷 R “Ray” Wang 王瑞光 #Cupertino #AI #Energy R.NFT Growth CFO 🌍 🕊️🇺🇦 َ… , see more tweetedtimes.com/Aiman_Batool1?…

Food for thought, What happens when someone critical of your policies just decides to buy a massive stake in your organization? The next few weeks are going to be interesting #Tesla #ElonMusk #Twitter #technology buff.ly/3KbBSFI

With the right approach, you can ensure that employees are well-equipped to handle the challenges of the remote work environment. Better EX for a better CX. #remotework #learninganddevelopment #training alphasphere.com/employee-train…

An insightful article on how the pandemic has permanently altered the importance ofCustomer and Employee experience. CX and EX are not separate but in many ways bloom from the same seed. #CustomerExperience #EmployeeExperience #postpandemicworkplace forbes.com/sites/forbesbu…

Innovative companies want customer feedback, and they actually read it. Then, they do something with it.

30% of all agents are at risk of burnout, this can affect them in a variety of ways, companies that value their agents must pro-actively look for these signs and take remedial measures when necessary #burnout #Customerservice #customersupport #agentcare

87% of all Call Center agents interviewed in a Cornell survey reported high or very high levels of stress. This fact should motivate organizations to implement processes that detect rising stress levels before its too late ecommons.cornell.edu/bitstream/hand…

Customer experience is the one area that D2C brands really need to focus on to stand apart from their peers. #Direct2customer #CX #CustomerExperience #D2Cbrands

The contact center analytics sector is on the rise and with several players currently battling it out for supremacy, the next few years are going to be exciting!

When reaching out to brands for customer support, which channel do you feel is the most convenient?

An insightful article on how CX services are leveraging bots along with human empathy to hit the right notes with customers pymnts.com/connectedecono…

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Preventing customer churn is the most important function of a customer support team. We help fast-growing teams figure out the 'high risk' customers likely to churn, in real-time. #CX #churn #escalationmanagement More in the blog post here: shorturl.at/dlqMU

🎧 [Podcast] Emtropy's co-founder @harishbatla chats with Dan Turchin host of #AI and the #FutureOfWork about the evolution of supervised machine learning and how it can improve customer service. Podcast link- shorturl.at/jsHIP #podcast #machinelearning #customerservice

Couldn't have put it any better!

Great #CXQOTD! Key takeaway? Empathy! The situation isn't as important. What matters is how your customers feel when they reach out, which is based on the nature of comms & choice of words. Filter for such language with Emtropy's Auto-QA & empower your team like never before!