Thank you for your comments today Charlie Baker to our sad President Donald J. Trump. I intent to vote for Joe Biden in November but please know... you have a strong person in NH ready to support you should you ever seek the White House!

“Hope springs eternal.” The basement is already taking shape for a new season! We’re all in! New England Patriots Bud Light

If I had to bet, I’d say Venmo has a class action lawsuit coming their way... #buckleup

Can somebody at the New England Patriots explain to me why of alllllllllllll the available player jerseys on NFL.com, I have to do a custom jersey to get a Matthew Slater jersey????? No respect for the captain!

I’d like to personally congratulate SeaWorld for showing why they are FAR from a world-class service company!

Any brand that has an e-gift card and in-store gift card on completely different systems needs to wake up to 2020. LEGO I’m looking at you... PS - your Disney Springs team needs some CX training.

THANK YOU to Universal Orlando Resort for building #velocicoaster!!! Greatest ride experience of my life!!!

On my way to one of my favorite events, the Bank Customer Experience Summit! #BCXSummit

After multiple tweets from my family about multiple significant safety and service issues, not a single reply from Delta. Essentially they either don’t listen, or worse, don’t care.

I can’t fully explain the New England Patriots recent success. What I do know is, I’ve been brewing this Dunkin' coffee for the last three Sundays. I also know, I can no longer find a place to buy it. #justsaying

Over 15x’s I’ve had this view in June… the most CX keynotes I’ve ever given. My #1 takeaway? Delta offers the best value and reliability in the industry, no question. MCO. See you tomorrow.

Shout out to Royal Caribbean who left old policy information online to be publicly found and now won’t own their mistake and honor what is still posted on their company owned site. Which is illegal, by the way.

So CBS Sports can pull the New England Patriots game from our local station but then NFL #redzone doesn’t make it available on YouTube?

Dear State Farm, I hate to be the one to tell you this, but your SC agent Shannon Teolis deals in business practices that can only be described as unfair, deceptive, and potentially even illegal. If you’re curious to know why, you know how to DM I’m sure.

Thank you Hilton Hotels because for the low price of $21.96 I got the GREATEST CX story to tell in upcoming keynotes! Sorry… it won’t be complimentary to your brand…

Hey JetBlue! Buckle up because I’m about to go completely scorched earth on your airline through any social and media channel I can find. #unfairandceceptive

Sup americanair? Quick tip: When flying from LEX make sure your FA’s know that Jack Daniel’s is NOT bourbon.

Setting: Dunkin’ at T5 John F. Kennedy Airport What happened: JetBlue FA cuts the entirety of a roughly 45 min line Me: I didn’t realize JetBlue FA’s were so important that they could skip a 45 min line of JetBlue customers. JBU FA: Yea, we have it that way. JBU + JFK = The worst

After learning I can’t purchase an upgrade… Phoenix Sky Harbor International Airport Delta gate agent “Beth:” You can stand there all day, it won’t change anything. Me: My red eye got cancelled last second, I’m tired, sorry I’m not much fast enough. Beth: Until the shut down ends, learn to live with it.

Hey Grubhub. I understand now why you are waiving your fees for orders over $50. You give them back when people complain anyways because it takes 2 hours to get your food. Back to DoorDash I go!