"The key to satisfied customers is satisfied employees Michael & Freddy Balle

13 Disappointing Performance Appraisals Facts You Really Need To Know [INFOGRAPHIC]: officevibe.com/blog/performan…

Why do so few leaders truly understand the value of flow?

A system is a network of interdependent components that work together to try to accomplish the aim of the system. ..no aim, no system

Advice for dealing with poor leadership..."The knack of being right ..is not to show it. It embarrasses the incompetent who rule over us"

Toured Toyota's Corolla, Lexus plant in Cambridge ON. Great flow and balance. Go visit a Toyota plant. It is inspiring.

People create flow of information, materials or products, not systems.

Supervisors and frontline managers are the sergeants and lieutenants in the war against waste, without them the battle is lost

Simplicity is the goal, complexity the enemy

So true

“Standardization doesn’t mean routinizing everything.” leanblog.org/2010/02/the-ro… #lean

The Thinking Behind Toyota's Hiring Process @thetoyotagal lean.org/lp/145#.VOTfje…

Kaizen: Seven Days Grace - Franciscan St. Francis Pharmacy: youtu.be/_p49U-QIFKc?a via YouTube

Terrific article by the insightful Bob Emilliani x.com/bobemiliani/st…

LEI's John Shook responds: Malpractice in the New England Journal of Medicine lean.org/lp/539#.Vsy7lk…

#Lean x.com/vm_institute/s…

Tesla vs. TPS: Seeking the soul in the new machine buff.ly/2oVOesQ #lean #tps