Daniel Lee shares insights about #jobs-to-be-done methodology for #productdesign. #Customerneeds drive creating a solution that enables #success in getting desired #results. #CX #jtbd #designthinking lnkd.in/dhA8-wa

Guerric de Terney shares three #business use of jobs-to-be-done. #jtbd #customerexperience #innovation #designthinking  #solutionfocused lnkd.in/d8t9c-C

Colin Shaw. Proactive #customer #relationships promote an engaging  #cx. Understand your customer's #habits #behaviors #jobs-to-be-done #innovation lnkd.in/djugcBd

Stuart Crawford-Browne shares the 8 disciplines of a #customer focused #culture. #employeeengagement #competitors #strategy #collaboration #vision #emotional #cx lnkd.in/dnebrGU

#NeilPerlin shares that #information40  involves the evolution of #content and #technology.  Insights on how #technicalcommunication  professionals can #adapt. #contextualdesign #customerjourney #businesssavy   lnkd.in/dKmudhX

Francesca Gino shares encouraging #curiosity in #organizationalculture through #discovery #learning #questions #inquisitiveness #whatif #play #employeeengagement lnkd.in/dHZKxRK

Jennifer Law shares three best practices to improve #cx. Focus on top #customer needs to apply your company's limited financial and #humanresources. See #Build-A-Bear #Atlassian #Starbucks. #innovation #empathy lnkd.in/eX3WQQn

Konstantin Selgitski shares that #customers rate #cx higher than price. Simple and #personalized interactions. #Amazon #Netflix #Aldi, #Disney lnkd.in/gTD2TWH

#Google promotes #employeeengagement through #transparency core #values peer-to-peer #learning #mentoring #teambuilding plus 20% #creative project time. lnkd.in/euTFZ_e

#STC 2019 Summit conference is now accepting proposals. Will you be presenting? #technicalwriting #technologytrends #contentstrategy #innovation lnkd.in/ejgn2Ms

October 2 is #cx day. Practitioners world-wide share insights about improving #customerengagement. #employeeengagement builds customer #relationships. #partnerships #cxpa #innovation #phillychi #empathy #celebrations cxday.org

Dr. Kent M. Keith highlights key practices for servant #leadership. #relationships #humility #mentoring #customervalue lnkd.in/evfgvEJ

Jeanne Bliss #design #products to provide choices to meet #customer needs and goals. #cx #jobs-to-be-done #empathy #innovation #relationships lnkd.in/eQ89WW4

Gavin Lew and Ryan Carney share #ux considerations for #ai #context #interactions #trust. #singularity #design #futuretrends lnkd.in/egxsyzW

Kenda Cherry The disciple of #creativity #inspiration #originality #discipline #play lnkd.in/eFPjzTG

Registration is open! Join for CONDUIT 2020: The STC-PMC Mid-Atlantic TechComm Conference! - mailchi.mp/c8b48e802370/z… Come check out the best #techcomm in #philly at The Franklin Institute on April 4th!

Be sure to check daily for Summit updates as to whether it's still on or not: tc.org/notebook/2020/… We are still deciding if we need to change CONDUIT as well, and will have an answer for you soon. Stay tuned!

⚠️ SUMMIT UPDATE: The STC Board of Directors has unanimously voted to cancel the 2020 Summit in favor of a virtual conference. Attendees and speakers will receive an email with more details today. We'll update this post as new info becomes available: ow.ly/tQNq50yL3k9

STC-PMC Election Nominations and Volunteer Nominations now open! We've restructured our leadership model, and we can help you develop your leadership skills! Volunteer or nominate someone today! #techcomm #stc #leadership wp.me/p5n8lB-26e stcpmc.org/2020/05/electi…

If you are a STC-PMC chapter member as of July 1st, VOTE! It's VERY important to vote this year, as our candidates will implementing our chapter changes. Members should have received an email to vote. If not, contact @techcommgeekmom to verify. It's a close contest, so VOTE!