We're keen to hear from all ombudsman colleagues on our draft Caseworker Competency Framework: consultation closes on 29 June ombudsmanassociation.org/ma/blog/?p=713 @NeonOmbudsman @enohetweets @ewonsw Commonwealth Ombudsman AORC AOMA IOI @nat_ombudsman Ontario Ombudsman European Ombudsman

Excellent to work with the National Complaint Managers Forum this week, as they took part in our 2 day course on public sector complaint management. They made engaging and rewarding students!

Great to get a mention in the Channel Islands Financial Ombudsman's annual report, and all praise goes to craigwc.bsky.social for his work in bringing mediation to to the islands! ci-fo.org/wp-content/upl…

**VACANCY ALERT** Do you have experience of complaints handling, casework or investigations? If so, then why not join our team. We are recruiting for Two OSCO Investigators! Applications close Thursday 12th July 2018. Apply now: ow.ly/kbw330kNvBR #Ombudsman #investigator

Really interesting points about the civic duty of complaining, and managing expectations as 'containing and controlling' public dissatisfaction. Could the first step in re-imagining public complaints be to move away from the defensive posture so many services adopt to complaints?

Advanced 3 day short course for complaint handlers looking for a professional qualification. Date: 20, 21, 22 November in Reading, Berkshire. Early bird available until 31 Oct. bit.ly/2CcEhQf

The Ombudsman has informed the Department for Communities that she is proposing an investigation into the way the Department administers Personal Independence Payments (PIPs) nipso.org.uk/site/wp-conten…

Great to have been involved in a small way in this research and to see how you are taking it forward. Looking forward to seeing the final guidelines

Who to Ask: Transferability of Findings Reported in Empirical Studies of Mediation adrresearch.net/2019/01/24/who… via ADR Research Network

UCU QMU Branch is on strike 7th, 11th, and 13th February. Please read our statement below on this, and come and support us at our rally at 12 midday tomorrow!

"This needs to be the start of redress reform, not the end" - our chief exec Matt Vickers OS gives his verdict on Ministry of Housing, Communities & Local Gov's recent housing complaints announcement in this Estate Agent Today LettingAgentToday opinion piece: bit.ly/2GzrfhT

Great to be involved with this research and to see it being translated into practical guidance for those on the front line . We can all learn from dealing with complaints well.

New post by Gavin McBurnie of CDRC on the All-Party Parliamentary Group report on the Ombuds Inquiry ukaji.org/2019/03/18/the…

An update from Carolyn Hirst (@cahirstworks), Chris Gill (@chrisoagill), and Jane Williams (Queen Margaret University) on their project 'Being Complained About'

Great to see the Office of Road and Rail have published our report “On track for first- tier complaint” reviewing good practice in complaint handling in regulated sectors with an ombudsman orr.gov.uk/__data/assets/…

Thought provoking interview with our Craig Cathcart Rules and boundaries: The Journal Online journalonline.co.uk/Magazine/64-9/…

Compliant handlers come join us on our PgCert Dispute Resolution | Queen Margaret University qmu.ac.uk/study-here/pos…