Things that matter are difficult. If we want to do things that matter, it's going to take effort.

Show up to give.

We have the luxury of looking after ourselves. We have the honor of looking after each other.

Marriott Bonvoy Assist your CSRs seem to be inept. I had a simple request to credit a missing stay that has now led to an actual reduction in points earned. 3 reps that attempted to assist actually made things worse.

Shoutout to Alaska Airlines for continuing to provide excellent customer service and outstanding traveler experiences! Others could and should learn from you!

There’s a fine line between persistence and obstinance. Persistence is refusing to give up on a difficult goal. Obstinance is refusing to consider a different path. Grit is not about banging your head against a brick wall. It's about looking for a way around the wall.

Confirmation bias is twisting the facts to fit your beliefs. Critical thinking is bending your beliefs to fit the facts. Seeking the truth is not about validating the story in your head. It's about rigorously vetting and accepting the story that matches the reality in the world.

It is a luxury to put our interests first. It is an honor to put the interests of others before our own.

Authenticity is not about being unfiltered. It's about staying true to your principles. The goal isn't to voice every opinion you hold. It's to stand up for ideas that are consistent with your ideals. Being genuine is closing the gap between what you value and what you express.

Our passions are ignited when we set out to advance a cause greater than ourselves.

Great companies don't hire skilled people and motivate them. Great companies hire motivated people and inspire them.

Saying "I might be wrong" is not a mark of ignorance. It reveals the absence of insecurity. Arrogance is a shield for a fragile ego. Humility is a sign of self-assurance. It takes confidence to admit uncertainty. The people who are the most sure are usually the most insecure.

“We have to all work to make space for the brilliance of others.” Edgar Villanueva, Author, Decolonizing Wealth. #YforAll #YMCAEquityExperience

We pay too much attention to the most confident voices—and too little attention to the most thoughtful ones. Certainty is not a sign of credibility. Speaking assertively is not a substitute for thinking deeply. It's better to learn from complex thinkers than smooth talkers.

The joy of leadership comes from seeing others achieve more than they thought they were capable of.

There are 30 million Texans who deserve a better Senator than Ted Cruz. I have won tough races before. We are going to win this.

The first day of our strategic planning session will be a deep dive into why we ignored our last strategic plan.

Hey TSA at Seattle-Tacoma Intl. Airport…do better. I’m in and out of airports multiple times a week and your agents are the worst…consistently disorganized, rude, and inept. For many travelers, travel is stressful enough. Don’t make it worse.