Across the world, governments are experimenting with new approaches to improve citizen experience. Singapore created the Municipal Services Office to coordinate feedback across agencies. The UAE introduced the concept of Government Experience. The conversation continues...

One of the challenges governments face is measurement. Could citizen experience become a national governance metric? The conversation continues... #deBBieAkwara #PublicServiceReforms #CitizenExperience #Governance #Nigeria

Many governments already have institutions responsible for: service standards, public sector reform, consumer protection, and citizen engagement. Yet, these functions often operate separately. The conversation continues... #deBBieAkwara #PublicSectorReforms

Greetings! Need your help picking a title for a new book! ☺ Participate in a poll on LinkedIn 👉🏾 linkedin.com/posts/debbieak…

Over the past few months, I have been reflecting on an important governance question: How can governments institutionalise citizen experience across public services? The conversation continues.

This week, I will be publishing an OPEN LETTER exploring a proposed governance architecture designed to help governments measure, coordinate, and improve citizen experience across institutions. The conversation continues...

Greetings! Tomorrow I will be publishing an open letter titled: Why Nigeria May Need a Citizen Experience & Public Service Performance Office. The conversation continues...

The letter introduces three ideas: - a Citizen Experience & Public Service Performance Office (CEPSPO) - a Nigeria Citizen Experience Index (NCEI) - a National Service Experience Blueprint

The goal is simple: to explore how governments can institutionalise citizen experience across public services. The conversation continues...