"The key to improving care is to remember that people want to be respected. Dignity matters. People and caregivers want to be seen as who they are–human beings.”- Shannon Connor Phillips (she/her/hers) Intermountain Health Chief Patient Experience Officer Press Ganey #PGNCC19 #patientsafety #patientexperience

How not to use power: -Demean others -Brag about yourself -Complain about how you're treated If that's your M.O., you may hold a position of authority, but you're no leader. Leaders don't take credit for doing good. They take responsibility for doing better. #WednesdayWisdom

Interesting differentiation between advice and feedback - I will definitely be using this in the future!

Narcissistic leaders refuse to change and choose to stagnate. Humble leaders adapt to make themselves better. Servant leaders reinvent themselves to make the people around them better. #SaturdayThoughts

The key to productivity isn't habits or hacks. It's motivation. When you find your work exciting, you're naturally drawn into starting it. When it has a real impact on those around you, you become driven to persist until you finish it. #MondayMotivation tim.blog

Not surprising for me at all - when you have to engage in the information in a meaningful way through problem solving and/or physical activity, you form stronger connections! If you can, I always try to make my training multi-faceted, including lecture, application, visual, etc!

“Good listening is not a matter of technique but of having the willingness to enter into another person’s life.” What a super essay on the basis for real empathy for patients, via ⁦The New York Times⁩! nytimes.com/2019/12/17/opi…

1. Be a collaborator, not an opponent. 2. Speak human to human. 3. Anticipate reactions and plan countermoves. 4. Replace blame with curiosity. 5. Ask for feedback on how you communicate. 6. Measure psychological safety. s.hbr.org/36zOK49

When everyone wants to be the smartest person in the room, teams become dumb and dumber. When people strive to raise the intelligence in the room, teams become smarter. Surround yourself with people who focus more on improving others than proving themselves. #MondayMotivation

After women get promoted to CEO, they’re 2x as likely as men to get divorced. Apparently one of the reasons is male ego. Hey men: when the women you love succeed, it's not a threat to your status. It's a cause for celebration. #SundayThoughts #wef20 theatlantic.com/ideas/archive/…

Our companies and countries need leaders who are givers, not takers. Takers demand attention. Givers pay attention. Takers brag about success. Givers take responsibility for failure. Takers aim to be better than others. Givers strive to do better for others. #wef20 #davos2020

How can you expect others to exhibit behaviors if you yourself don't have the discipline or adequate processes/environment to do so?

Greatness is something you pursue, not something you achieve. It starts with holding your present self to higher standards than your past self. You don't get to lower the bar once you've made it. The higher you climb, the more responsible you are for continuing to raise it.

Diversity often makes us uncomfortable. That’s one of the reasons it has value. Discomfort motivates us to think more deeply, prepare more carefully, and explain ourselves more thoroughly. RIP Kathy Phillips—a groundbreaking scholar and a great person. nytimes.com/2020/02/13/bus…

Call your representatives today and demand they pass the #FamiliesFirst coronavirus bill. It contains: - Free testing - 14 days paid sick leave - 3 months paid family leave - Expanded unemployment insurance & food security - Medicaid funds Lives are on the line. (202) 224-3121

Just a couple blocks away. Loving this community. ❤️

The best feature of Zoom meetings isn’t seeing people’s faces. It’s reading their comments in the chat. When people write down their independent insights before discussing, we get more diversity of thought. The loudest voice rarely has the best ideas. #WednesdayWisdom

💯 This - so often I see people concerned with teamwork & engagement, but they haven't providers the basic components of a team!

It's nice to be needed, but it's healthier to be valued. Being needed creates dependence: people are helpless without us, so it becomes difficult to say no. Being valued maintains independence: there's no pressure to say yes. Helping becomes a choice, not a chore.

Check out key 2023 achievements from Northwestern Medicine Ophthalmology. Our faculty members have had another productive year — publishing in high-impact journals and achieving other career milestones as we continue to maintain a robust research portfolio and advances in