Loved this sneak peek and looking forward to visiting Poster House in NYC when it opens next year. designobserver.com/feature/a-peek… via DesignObserver #design #art #advertising

United CEO Refused to Sit Coach for an Interview About How Shitty Coach Seats Are Today  jalopnik.com/united-ceo-ref… via @jalopnik

and yes, the original iPhone screen is almost the size of one app icon on the iPhone XS Max.

Big tech has amassed its fortune by manipulating us into paying their advertisers. Don’t worry though, they’re totally unbiased and would never use that power to manipulate our politics. Oh, wait...

Great example of how paying attention to the smallest of details results in a superior experience. #McDonalds #CocaCola #CX southernliving.com/syndication/wh…

Fuck off x.com/verge/status/9…

thanks to ScientiaMobile for the detailed breakdown of Web landscape/portrait use by OS & screen size: scientiamobile.com/page/movr-mobi…

businessinsider.com/ex-facebook-pr…

theguardian.com/commentisfree/…

gizmodo.com/former-faceboo…

Mutant crayfish got rid of males, and its clones are taking over the world | Ars Technica arstechnica.com/staff/2018/02/…

Designing for how people really use mobile devices (they take & share a lot of screenshots) vs. porting over existing desktop UI (like sharing links/buttons) to mobile.

Huge Giveaway Tonight! Custom Scuf Gaming Controller! Winner will be selected during the show. You do not need to be present to win. Good Luck! RT/Follow for a chance to win!

We moved into new offices, but this wall has been left open for a few weeks now. I knew what I had to do.

Thanks to Omoto for naming me one of the "Top 15 Women CX influencers you MUST follow" Honored to be included. omoto.io/academy/women-…

This Retailer Spent $30,000 on Its Employees--and Got $3 Million of Sales in Return flip.it/wj3rKm

Reflecting on my book _Outside In_ six years later, this is how I'd update one passage in the first chapter - kerrybodine.com/customer-suppo…

Excited to catch up with all my #CX kindred spirits - and meet new ones - at #CX2018! x.com/btemkin/status…

The fear of #AI taking over is overrated. We should be more fearful of AI making dumb decisions. They are only as smart as the algorithm and training set. arstechnica.com/tech-policy/20…

#Google Duplex reduces AI voice assistants to the equivalent of a modern day analog fax machine. Impressive, but totally wasteful. How about fixing a real problem Google? RT @jmbrandonbb: Inc: My reflex reaction to Google Duplex flip.it/bLkWrL @inc