How we define success is a source of happiness we control. 105 studies, 70k ppl globally: valuing extrinsic over intrinsic goals predicts lower well-being. Seeking fame, money, or beauty is a bottomless pit. Pursuing growth, kindness, trust, and health is a path to flourishing.

Here are 5 articles you need to read if you want to improve your academic writing. A thread ⬇️:

I remember this keenly. And it’s the reason I still can’t drink a straight glass of milk to this day!

I am in awe of my amazing wife, Fleur, and the ⁦Market Lane Coffee⁩ team for achieving ⁦B Lab⁩ certification. It involved years of hard work and is a reflection of an incredible business.

Congrats Russ! Russel Howcroft

You’re a superstar Prof. Leah Ruppanner

On the couch interview with Bellroy CEO Andy Fallshaw. I never get tired sharing ideas with Andy and today’s conversation about customer loyalty was no exception. I’ve left with at least three ideas for papers!

No. It’s not.

Maybe if an accountant is running your #CX. But if a marketer was in charge you might see a different result. Even Telstra is bringing call centres back on-shore 9news.com.au/national/telst…

And talking to your frontline employees can yield a treasure trove of customer insight; they work with customers all day, every day!

"A common way to improve the customer experience is to share and learn from customer feedback." hbr.org/2023/04/custom…

Upstream subtraction can make a huge difference for companies’ ability to reduce turnover — the root cause of many performance issues — and improve customer loyalty. Zeynep Ton MIT Sloan School of Management mitsmr.com/3O1ate9

When in doubt, talk to customers.

EthicalJobs.com.au wants to double your donation to Stephanie Alexander Kitchen Garden Foundation chuffed.org/project/ethica…

I once heard the phrase “wetter than an otter’s pocket” to describe a really rainy day, but never imagined that they actually *had* pockets!! 😂

Reading Mokyr’s "A Culture of Growth" & came across this delightful quote about science & the experimental method which “teaches men humility & acquaints them with their own errors and so removes all overweening haughtiness of mind.” I feel like more of this is needed these days!

Frontline employee productivity is more likely to emerge from well designed jobs with predictable hours and decent pay … not fear.

Enjoying listening to ⁦andrew chen⁩ on the cold start problem. I’ve been working with the amazing #Ailo to help them launch and grow and learned that all this time we’ve been “Flintstoning the hard side”! Great to have a name for our go-to-market strategy! 👍

Mine too!