“Great #CX” is a common business concept. But how do you take that concept + turn it into something that’s *actually* a great customer experience? Stephanie Thum, PhD, CCXP Karyn Furstman, CCXP, XMP, CCX Annette Franz, CCXP Jeannie Walters + @iclindberg shared some techniques in this post. t.ly/8fT8

We are truly honored to have been chosen by RepairPal. We look forward to making their marketplace even more responsive with Riptide! #3waytext #marketplaces #CX #SMS #textmessaging

Thrilled to share our newest Riptide client - RepairPal - We’re excited to enhance communication and collaboration across their entire network for every consumer visit. It was great to watch the conversations roll in today! #3waytext #marketplaces #CX #SMS

Riptide is debuting at #HomeDeliveryWorld tomorrow! We are looking forward to connecting with some awesome companies like United Delivery & PigeonShip. Are you attending? Contact us, and let's meet: bit.ly/3CIoqYI @HDW_event #delivery #logistics #supplychain

Connect with us at #HomeDeliveryWorld, and let's discuss how Riptide's 3-way txt messaging is helping customers like DawgPack Delivery Inc. replace support tickets and improve resolution times from 1 hour to 3 minutes! Book meeting here: meetings.hubspot.com/bob-burk1/home… @HDW_event

We have met with some great companies at #HomeDeliveryWorld who see the value in connecting customers, drivers, and dispatchers with 3-way text messaging! Are you at @HDW_event? Book a meeting with us:bit.ly/3cCzdt0 Watch the video to learn how Riptide works!

Riptide is the only 3-way text messaging platform that brings #lastmiledelivery customers, drivers, and dispatchers together in the same conversation to resolve issues instantly. View press release here: bit.ly/3r2DVnf #lastmile #delivery #operations #logistics

Riptide is the first 3-way text messaging platform for #lastmile delivery that brings customers, drivers, and dispatchers together in the same conversation to resolve issues instantly. Learn more here: riptidehq.com/3-way-texting-… #lastmiledelivery #delivery #logistics

Today's consumers are unforgiving when it comes to poor delivery experience. According to Shipsy, 58% of the shoppers expect their order to be delivered within 40 minutes. Learn about the current trends dominating #lastmiledelivery here:shipsy.io/blogs/last-mil… #logistics

Discover how to make sure your #logistics software is effectively optimizing your #lastmiledelivery processes and improving your efficiency across your entire #supplychain in this article from Bringg: bringg.com/blog/logistics…

Did you know that the total cost of shipping for #lastmiledelivery is 53% of the total delivery cost? Learn tips on how to get #lastmile delivery right and reduce costs from Logistyx (now part of E2open) in this blog post: logistyx.com/resources/blog… #deliverysolutions #logistics #freight

8% of domestic first-time deliveries fail according to a study done by @Loqate. How much is your company losing from failed deliveries? See how Riptide irradicates #lastmiledelivery failures with 3-way text messaging here. #delivery #lastmile #freight #shipping

Data from project44 shows that issue resolution is critical to customer retention, with 60% of shoppers more likely to return if issues are resolved efficiently. OneRail explains how to reduce the costs of bad deliveries here: onerail.com/how-does-bad-d… #delivery #3PL

Check out our new blog post discussing how connecting customers, drivers, and dispatchers with 3-way text messaging is eliminating exceptions for #lastmiledelivery companies: riptidehq.com/news/3-way-tex… #delivery #deliverysolutions #deliveryservice

Riptide brings customers, service providers, and agents together via 3-Way text messaging to resolve issues for #roadside service, #MRO, #LastMileDelivery, and #HomeServices. Learn more here: riptidehq.com

For #lastmiledelivery companies, now is the prime time to start preparing fo a busy #holidayseason. You can't plan for every scenario, but Total Retail provides 3 ways to minimize the impact of uncertainties here: mytotalretail.com/article/for-la… #retail #delivery

Are you attending Manife.st? Meet with us and discover how Riptide can help #lastmile companies resolve 100% of issues in minutes with instant 3-way messaging: meetings.hubspot.com/keith-williams… #logistics #delivery

Riptide CEO and Co-Founder Doug Marinaro joined host Tom Raftery on The Digital Supply Chain Podcast to discuss how Riptide enables customer service processes to bend instead of break. Listen here! riptidehq.com/news/riptide-f… #digitalsupplychain #logistics #lastmile

Did you know that Riptide connects Drivers, Dispatchers, Warehouses & Customers with just SMS text? No App Needed. Learn how Riptide can enhance your #logistics communication here: riptidehq.com #logisticstech #lastmile #middlemile #freight