At Cleveland Clinic, even crossing the street is a moment of truth.💙 This security officer brings safety, music & joy—proving how we care for each other is how we care for our patients. #CaregiversCaringForCaregivers #PatientExperience

Excited to speak tomorrow at the Idaho Hospital Association Annual Meeting in Sun Valley (Oct 7–8)! Session 1: Designing a Caregiver Culture That Rocks Session 2: World-Class Patient Experiences Grateful to ACHE of Idaho & Psychiatric Medical Care! #ACHE #CaregiverCulture

Honored to join the Idaho Hospital Association Annual Meeting in Sun Valley as ACHE faculty. Grateful to ACHE Idaho, IHA, and Psychiatric Medical Care for the chance to grow with passionate healthcare leaders. What gems or insights did you take away? #ACHE #Leadership

Leaders are always on stage. People don’t just listen to what you say—they watch everything you do. From Walt Disney picking up trash to a surgeon doing the same. Culture isn’t declared—It’s demonstrated. #CultureByDesign #LeadershipByExample

Every interaction reflects who we are and how deeply we care. Excellence isn’t an accident. It’s built with empathy, intention, and heart. Because healing doesn’t start with medicine— It starts with human connection. #PatientExperience #CultureByDesign

Tomorrow, when you walk the halls of your own “cathedral”—your hospital, clinic, or call center. Ask: Do our people truly know what they’re building? When they do, they don’t just do their job—they live their calling. #PurposeOverTask #EveryRoleMatters linkedin.com/pulse/do-your-…

🎃 SCARY but true: “If you can fog a mirror, YOU'RE HIRED!”👻 It’s easy to hire fast. It’s brave to hire intentionally. Because when we drop our standards just to fill a shift, our culture becomes a haunted house instead of a healing one. #WorkforceCulture #HiringRight

The Power of #Positive #Distractions Empathy isn’t just understanding pain—it’s helping others feel something different. When caregivers shift focus from fear to calm, they build trust and healing. How do you create positive distractions? #HumanConnection #ServiceExcellence

GOING THE EXTRA INCH The gap between good and great isn’t a mile— it’s an inch. You don’t need to go the extra mile— just an extra inch can create magic. ✨ Book Jake for your next workshop: wecreateloyalty.com/contact #GoTheExtraInch #SmallThingsBigImpact

Don’t be a Cultural Saboteur! The best organizations don’t push culture—they pull it. Push demands compliance. Pull invites co-creation. When people help design the future, they own it. 👉Get your copy: tinyurl.com/bdvt2hj8 #Leadership #HumanizingHealthcare

Hide Your Dirty Laundry Bad show isn’t just clutter—it’s anything that distracts from a great experience. Walk your space daily. Take photos. See it through your customer’s eyes Retrain your eyes. When we see better… we serve better. #CustomerExperience #EverythingSpeaks

“It’s better to be interested than interesting.” — Anonymous Leaders feel pressure to impress But real power comes from being interested. Be less storyteller and more story seeker. Ask question, show curiosity, and lean in a little more. #LeadershipByDesign #HumanConnection

Day 2 at IAAPA here in Orlando with our MagicMakers® Group. Huge thanks to #IAAPA and my MagicMakers family for creating an environment where connection grows If you're attending, meet us at Booth #5444. #IAAPA2025 #CreateConnection

To everyone in healthcare: your work matters more than you know. Whatever your title, whatever your department—you’re a CareGiver first. Grateful for you this week and every week. #DifferenceMaker #CareGiver #PurposeOverTask

Last week at the Intuitive Summit in Dallas with 250 healthcare leaders. Technology elevates precision, but connection elevates trust, healing, and experience. Huge thanks to the Intuitive team for uniting leaders in innovation and connection. #DaVinci5 #HumanConnection

QUICK QUESTION: What do you think is the great challenge? ~ Raising #PX scores to an all-time high, or ~ Keeping the scores there once you get there? Why? #PatientExperience #CustomerService #HCLeadership

Albert #Einstein said: “Not everything that counts can be counted, and not everything that can be counted counts.” In a world of dashboards and metrics, what truly matters—even if it can’t be measured? And what do we track that matters less? What do you think? #PX #leadership

Happy New Year! What does this photo say about the future of medicine you help shape daily? Help your teams see, feel, and teach the difference—not by doing it for them, but guide them. Start the conversation today. BE THE CATALYST, not just the manager! #HCLeadership #PX

Employees want consistent leadership. Patients expect consistent care. People don’t thrive in a culture of sometimes. Each person wants to feel seen, heard, valued. Not occasionally. Always. In 2026, ALWAYS isn’t a nice-to-have. It’s your key differentiator. #Leadership #PX

Grateful to join Jason Newark and AHRA on their podcast on how team culture shapes the patient experience. Thanks to GE HealthCare and the AHRA Education Foundation for supporting leadership development in medical imaging. Listen here: tinyurl.com/3sycca8e #AHRA #Leadership