So this Friday we spoke to Denis about how he's approached automating and using #AI within ATLAS - Chat to deliver 100% Automated tasks to customers instantly youtu.be/g-HIOCNfwiY

To those who come after, if you're getting the "table models has no column name description" error in #Autogenstudio post update you'll need to run in a fresh directory due to db changes. Code you're looking for is "autogenstudio ui --appdir newdirectory"

youtu.be/JqLeVDma1Zg?fe… this week on ATLAS Insights we got to talk to Braden Ream about Voiceflow and our implementation in ATLAS Chat. Great to hear where it's going and how it all started!

youtu.be/3EnVTOY0hd8?fe… latest episode of Inside ATLAS has dropped, this one is interesting as we talk to an L2 in the team about their entry into Battle of the Bots our CS team monthly competition (one of!) and what he's learned. #ai #LearningJourney

Great insight from our L2 Sankalp on Friday's podcast. "At Trilogy, AI-first means empowering our agents to focus on complex issues, while AI streamlines routine inquiries." #AIstrategy #CustomerExperience Very true and something great agents appreciate youtu.be/3EnVTOY0hd8?fe…

youtu.be/sx75x1G391M?si… In this episode of Inside Atlas we look at ATLAS Insights, our product reporting tool that takes input from tickets and elsewhere to give insights (get it!) for product managers and owners for improvement. Benji talks about how he approached the problem

Have I mentioned how much I love Autogen studio, the ability to let it work away in the background creating solutions to problems with my 'user' doing the QC for me is just amazing, you come back later to find scripts ready, documents written and even twitter posts done. Except

A look at how we turn highly technical Knowledge Transfer videos into useful inputs for educating our agents. Especially the issues around #voicerecognition when you're dealing with a highly specific space such as telco backend systems. youtu.be/TXCXZ5BlMRY

Check out the latest episode of #InsideAtlas, where we dive into our innovative L2 bot project! 🚀 This bot is engineered to tackle complex customer issues by leveraging logs, applying advanced troubleshooting methodologies from our L2 team, and utilizing our knowledge base.

status.openai.com - OpenAI is down currently, occasionally getting a response but most integrations are down.

Dive into our newest episode 🎧 where we sit down with Munawar, a trailblazing L1 who engineered his own 'Wingman' tool to revolutionize ticket handling 🚀. Discover how he used this game-changer to climb to the very top of our team's leaderboard! 🌟 #TechInnovation

We go #AIFirst on everything and anything but I'm finding that there are huge gaps out there in terms of what is and isn't being moved to AI when it really could be, either that or folk are being very quiet. Some searches for AI + sub-sector lead to limited results. The

Just visited Lisbon and let GPT craft our walking tour, catering to our brisk pace and no-shopping preference. Surprisingly effective! For anyone looking for an optimised trip, highly recommend this method over traditional services. #LisbonTour #TravelTips #AI

Exciting day diving back into the world of autogen and autogen studio! We're crafting a collections agent that's revolutionizing our collections efforts 🚀. Turns out, the key to unlocking many of our challenges lies in web searching - who knew outdated or misspelled addresses

Today was all about enhancing our ATLAS - Shield feature. Ever heard of it? It optimizes our customer service by dynamically choosing from various LLM endpoints based on availability, speed, and accuracy. Because relying on a single LLM in production isn't an option. #OneIsNone

Will be following this very closely as it is definitely a piece of the AI puzzle missing at present for complex troubleshooting.

Exciting day harnessing AutoGen to not only transcribe but also distill actionable insights from conference sessions for our COO team! 🌟 From YouTube to tailored advice in a single page, it's a game-changer! 🚀 With 28 presentations, Autogen's ability to do it unattended was

Been busy working away on all things AI and gonna speak about some later this week with our partner Voiceflow . If you're curious on what we're up to and want other perspectives around AI cost measurement and budgeting I'd suggest joining in: register.voiceflow.com/AI-ROI-May9-Co…