Another milestone achieved, cities of Emmen, Coevorden and Borger-Odoorn went to live on Genesys Business Edition connected to the Alcatel PABX. A warm thank you to our team Ronald, Patrick, Silvia and Alfredo for achieving great success! # Genesys # @ BrightContact

“Omar Zaibak: 5 Reasons to Consider Voice Biometrics in Your Call Center ow.ly/ymh0V #cctr #biometrics”

Farewell party of fellow Genesys expert Balakumar Balasingham. BrightContact colleagues having a good time.

Nieuwe Telecommerce magazine ligt weer op de mat! Call Center is de zwakke schakel bij bestrijding fraude. #CustServ #identiteitsfraude

Deze maand in Telecommerce Magazine - BrightContact’s interview ‘Call Center is de zwakke schakel bij bestrijding id…lnkd.in/dRJYc6x

Voorbereiding voor bijdrage programma TeamNL bij RTLZ in volle gang!

Aankomende maandagavond worden de opnames gemaakt voor RTL-Z / TeamNL, waar BrightContact de aandacht gaat leggen op…lnkd.in/dFvwYpE

BrightContact Consulting verwelkomt Marcel van Ruijven (Cliftonbridge) als associate partner. bit.ly/1vqcTB5 #cliftonbridge4

Nuance surveys shows 90% of consumers prefer voice biometrics for authentication bit.ly/1i0rIoF #fraude

BrightContact wins European Tender at P-Direkt (Ministry of General Affairs) for a Workforce Management Solution (1000 seats). #NICE WMS

Fraud can be significantly reduced with #voicebiometrics. Discover all the best practices in this report: bit.ly/1x0LaaQ

86.2M calls per month in the US are phone scams #PindropFraudReport #PindropLabs ow.ly/OX3IV

Today's visit at booking.com in Berlin was a great experience!

Here are some of the issues we typically uncover during performance testing for your customer experience at scale. N…lnkd.in/bJD2TrV

New website launched! Visit us at brightcontact.eu #Gsummit16

Mobile Workforce Engagement (WFM) launched in the Netherlands via komyunity.com today #Gsummit16

All Contact Center expertise in one marketplace jobfoundry.eu

BrightContact has now expanded its operation to the UK with the addition of five Directors bit.ly/2zrAbm1 Genesys #custexp #cctr