David M. Wallace
@davidmwallace
Customer Intelligence and Analytics research at IDC. My opinions are my own.
ID: 199329165
06-10-2010 15:57:19
39 Tweet
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Excellent report from Jim Marous 💯 on how AI can help banks deliver great CX & grow relationships. My contributed article is included. #digitaltransformation #artificialintelligence #sassoftware #cx lnkd.in/eJmQrVE
Excellent video from my friend Karin Reed on how anyone can improve their video skills. #OnCameraCoach lnkd.in/dzES_KZ
Great article interviewing my friend Tom Davenport with use cases where AI is improving university fundraising & traffic congestion. #AI lnkd.in/dX9W8Vn
Before #covid19 #businesscontinuity usually conjured up terms like disaster recovery and network fail-over. Now, #collaboration and #videoconferencing must be included in the list. My colleagues Wayne Kurtzman and Megha Kumar have a chec…lnkd.in/e6Q7hEN lnkd.in/ekVYK9X